Kapiche Testimonials

“Kapiche is an important part of our voice of the customer program. The simple interface and natural language processing engine makes it an essential tool for discovering insights at scale. It’s great for tracking themes and sentiment over time, and importantly, highlighting emergent themes we may not be able to see in sampled data sets. With Kapiche we spend much less time on generating insights and much more time on taking action.”

“A big challenge with the NPS methodology is that organizations tend to focus on the metric as the objective instead of gaining the insight to learn and act on to improve the customer experience.”