Kapiche Testimonials

“Kapiche is an important part of our voice of the customer program. The simple interface and natural language processing engine makes it an essential tool for discovering insights at scale. It’s great for tracking themes and sentiment over time, and importantly, highlighting emergent themes we may not be able to see in sampled data sets. With Kapiche we spend much less time on generating insights and much more time on taking action.”

"The main advantage of Kapiche is that we can identify the drivers of customer loyalty, not only at a country level but also at an individual branch level, giving us much deeper insights into customer behavior and satisfaction. This granularity of insight gives us the ability to positively impact our CX strategy at a global level."