“My manager is now able to be in a meeting and just pull up those dashboards and give information like, ‘this is what customers are saying’ immediately versus ‘I'll take that as a to-do and I'll come back to you later.’ It’s instant information.”
“Kapiche not only analyzes the written responses but suggests themes in responses to help you understand feedback that you might be missing and the impact of that feedback. This means that you don't need to spend time 'training' the system to recognise themes and concepts in your data.”