Kapiche Testimonials

“A big challenge with the NPS methodology is that organizations tend to focus on the metric as the objective instead of gaining the insight to learn and act on to improve the customer experience.”

“My manager is now able to be in a meeting and just pull up those dashboards and give information like, ‘this is what customers are saying’ immediately versus ‘I'll take that as a to-do and I'll come back to you later.’ It’s instant information.”