Kapiche Testimonials

“It's so good, you feel like you're not doing enough work to get actual results!”

“So far we’ve seen some fantastic results and we’ve really dove deep to understand why customers want to purchase an insurance policy from nib and how we can look after them through the lifetime of that insurance policy. So really, it’s helping inform the business and what we can do from the customer’s perspective. I can sit around the boardroom table and talk with confidence around what’s driving the customer experience. And no longer am I just talking about the score, I am talking about what matters to the customer and what matters to nib and Kapiche has been able to unlock that for us I really feel that the work we have done with Kapiche has absolutely helped us transform and improve the customer experience and will continue to do so in the future.”