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“Kapiche not only analyzes the written responses but suggests themes in responses to help you understand feedback that you might be missing and the impact of that feedback. This means that you don't need to spend time 'training' the system to recognise themes and concepts in your data.”
“So far we’ve seen some fantastic results and we’ve really dove deep to understand why customers want to purchase an insurance policy from nib and how we can look after them through the lifetime of that insurance policy. So really, it’s helping inform the business and what we can do …
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine …
Qualtrics is the technology platform that organizations use to listen, understand, and take action on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used …
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is …
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