Kameleoon FAQs

    • Who is Kameleoon best for - their role(s) within what kind of companies.

      Kameleoon has been created for digital product owners and marketers within enterprise organizations. Our platform is used by C-level executives (CMOs, ecommerce managers, sales directors) and UX, project and marketing managers inside these companies.

    • How does Kameleoon benefit them?

      Overall, it helps our users create truly individual and exceptional digital experiences that build sustainable relationships with customers and drive exponential online revenue growth.
      For individual roles:
      - C-level: Increase sales and margins by growing conversions, reducing churn, converting a higher percentage of visitors and reducing marketing costs
      - Managers: Offer the best possible online experience by enabling teams to create, test and implement website improvements and personalizations quickly and easily

    • How technical do users need to be to use Kameleoon's software?

      Not technical at all - for marketers Kameleoon is accessed through an easy-to-use interface and graphical editor, and full training and support is provided.
      Developers with more technical needs can also access the power of the platform directly, with access to specialist features created for their specific needs.

    • What makes Kameleoon a leader in this space?

      Kameleoon provides a combination of the most advanced technology, including AI-based personalization, A/B testing and segmentation, strong support through our customer success teams and scalable, powerful performance - all from a single platform.

    • Who are Kameleoon's biggest competitors (3-5 companies)?

      Optimizely, AB Tasty, Monetate, Dynamic Yield

    • How/why is Kameleoon better than those competitors (or most others in their market)? What about Kameleoon is unique, stronger, easier, etc.?

      Kameleoon’s combination of technology innovation, advanced features, pricing, ease of use, focus on the enterprise market and comprehensive support set it apart from its competitors. That’s why over 450 leading brands have chosen to work with us.

    • What kind of features can customers expect Kameleoon to release in the near future? And longer term?

      Kameleoon is constantly introducing new features that drive benefits for consumers. Recent features include flexible consent management, a switch to TypeScript and innovations targeted at developers, such as the Chrome Extension. We share our full product roadmap with customers.

    • Which popular or common software does Kameleoon integrate with?

      Kameleoon is 100% open to your wider technology stack. It integrates natively with your data ecosystem, including analytics CRM, DMP and email solutions. We have integrated with a wide range of solutions including Google Analytics, Salesforce, Contentsquare, Adobe Analytics, AT Internet, Zendesk and Heap. Visit https://www.kameleoon.com/en/integrations for a fuller list.
      Our REST APIs also enable the platform to be integrated in micro-services.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Kameleoon. If it's not simple, use broad estimates or ranges for typical setups.

      Our enterprise packages are tailored to individual customer requirements.

    • Does Kameleoon offer a trial or free download available?

      No, but we are happy to provide tailored demonstrations.

    • Does Kameleoon offer any kind of training/education for their product?

      We provide full training, along with easily-accessible technical developer documentation, user manuals and online courses.

      Every new user receives a one day training session (either face to face or webinar). This includes:
      - Getting to grips with Kameleoon
      - Best practice, mistakes to avoid
      - Organizational processes to meet your objectives
      - Practical exercises (0.5 day), launch of first test

    • Describe the implementation process and timeline for Kameleoon software.

      As a Saas-based solution, there is no requirement for an on-site installation. We handle all set-up and implementation, and work with our customers to maximize the value they generate from the platform.

      There two main steps in our customer implementation process:
      - A three month period of onboarding which includes a handover meeting, a kick-off call/meeting, then the set-up of Kameleoon Script, and finally a training session of the client team involved in the project with our CSM
      - A second six month stage is dedicated to ensuring the client gets full value from implementing Kameleoon. Clients get the opportunity to take free A/B testing or product certification courses online. A project committee meeting happens twice a month with the client project team and Kameleoon’s CSM to follow up, analyze and prioritize ongoing tests. In the longer term, Kameleoon organizes quarterly meetings with every client to discuss business priorities, share global results and recommend new features/products.

    • What are the Kameleoon support options? List all.

      All our clients have access to a dedicated Customer Success Manager, supported by full access to our helpdesk for technical queries. Our online documentation and FAQs are available 24x7 for customers.

      Kameleoon provides multiple support services to its customers:
      - A dedicated and named business consultant
      - Incident management quality assurance plan
      - Comprehensive monitoring & reporting tools (site, system & infrastructure, database, network, log access)
      - Free knowledge bank, product training & certification
      - Self-service back-office for user rights management and activity monitoring
      - Specific development and algorithm integration support

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