“Guest Obsession is our customer service training programme. There are 4 pillars that make up guest Obsession: GO Connect, GO Play, GO Solve and GO Surprise. Guest Obsession is a comprehensive training programme that encompasses classroom training, online learning, employee engagement activities and social learning. It is run by its own committee at the resort to reinforce Guest Obsession objectives with Model Citizens through programs such as ‘Word of the Month’ which entails spot talk focuses, monthly videos to share experiences and expertise from Model Citizens and park wide initiatives.”
"Managers can easily access the dashboard and review where their learners are within their CPD. So again, it's easy."
"The beauty of Kallidus Perform is that it’s mobile and so simple to use. Since we launched our new trains last year, all our trains have Wi-Fi on board, so for the first time train managers can use the system to give immediate, timely feedback and record progress against objectives using a smartphone or iPad during their journey. This is going to have a huge impact on employee engagement and development."
“Engage has made it easier to access and understand the position of my mandatory training at any time, I have found it intuitive and a helpful way to ensure I am always up to date.”
“Engage is extremely user-friendly and makes it easy to record and track progress with my team’s objectives. It easily identifies statutory and mandatory training and sends alerts. I am looking forward to using engage to administer face-to-face workshops – this makes the process of booking on and getting the materials to the delegates very efficient."
“Sapling has made our onboarding experience much more seamless for our new hires and more efficient for me as an HR specialist. Being able to automate emails and tasks in workflows based on location, has made it much easier to customize the onboarding experience for our different European and US-based employees."
“Moving to Sapling allowed us to take the onboarding work formerly done by two FTEs down to one which was a huge win for our team. As we progressed, Sapling’s great UX and ease of use allowed us to rapidly iterate on and improve our onboarding experience as our company grew."
"We loved how easy and clean Kallidus looks and feels. Everyone can see exactly what needs to be done which removes that barrier."
“The quality assurance from Kallidus was really good. Nicola was extremely detail orientated for all the modules which fuelled our confidence.”