"Jira Product Discovery translated our entire process into a highly transparent workflow, connected to the work we were already doing in Jira. That was a mind-blowing moment."
“Even though we have the same mission, it’s easy for our teams to be very insular I’ve seen a lot of growth in that area [since implementing Atlassian]. I feel like we are more globally focused, remember our impact on each other, and work together more collaboratively with these tools. …
"Instead of being stuck in the toil of regular work, we’re helping answer user questions. It’s less about, ‘Can you do a thing for me?’ and more about, ’How can I do a thing?’”
"Atlassian tools have become our culture. Every initiative starts in Jira."
“It took us two working days just to prepare a project progress report. It would have be created, reviewed, and then edited again before it was even ready to be viewed by leadership.”
"In DevOps you exist in a world of plumbing, when the plumbing is working no one cares. But when it’s not working and crap is flowing across the floor it’s the most important thing in the world. You just need a solution that works, and Opsgenie just works."
"The difference is amazing, and our productivity has skyrocketed. Everything now can be visualized, racked, and stacked, and I know what everyone is working on at a glance."
"We can track the number of tickets that come in and are resolved, working time, and the eventual outcome of each ticket. That way, we can understand how to optimize our workflow and if there are better ways of handling customer requests."
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