“Adapting Jeeves to these new demands is an important part of the IT strategy. At the same time, there is a need to view IT support and data flows from a broader perspective. As the amount of data grows rapidly, it is important to make the right decision about where all the data should be made available. It may be Jeeves, but it might also be in one of our other core systems. The most appropriate location for the data is governed by how we can best connect all of the data. One of Jeeves’ great strengths is its flexibility and the ease with which it can integrated with other systems. This provides us with the desired ability to customise our data flow.”