138 JAGGAER Testimonials

“With this method we were only able to go in with a couple of predetermined scenarios that can be produced with spreadsheets. If you can’t constrain the data effectively, you’re unable to identify the best supplier for the variety of possible situations you may find yourself in.”

“Cycle times through JAGGAER are markedly improved over the times with our prior tool, while still handling complexity.”

“For us to be able to monitor and track how we’re developing category strategies and tracking the value we’re bringing to the organisation. All things that we really didn’t have a clear enough handle on previously. This is a critical best-in-class solution that provides a strong repository as well as forecasting capability with regards future value tracking and reinforces the collaboration we have formed with JAGGAER to make our lives easier and more transparent.”

“Our procurement portal is fondly known as the O.K. Corral, in line with the university’s Cowboy identity. It has certainly had an impact. We were soon able to dispose of 18 filing cabinets that were stuffed full of records of past events, including printouts of emails from suppliers, and we would easily have added another dozen without JAGGAER.”

“It’s the efficiency created by leveraging 21st century digital technology, versus all the old methods that we were doing that were very labor intensive.”

“For us, really, what is so beneficial is that it’s very easy to use and it’s very scalable.”

“JAGGAER were very hands-on in helping us to align the tool to our view of what we wanted contract management to be for South Ayrshire Council. Whatever we wanted to do; they invested the time to find a way of doing it. KPIs, for example, were a bit of a challenge. The whole idea behind PCS-T is to standardise measurements across authorities, allocated time and resources to administer. In terms of contract performance scorecards, we were using Survey Monkey to obtain feedback but the production of management reports such as scoreboards that compared supplier performance took a lot of effort to produce. Now, JAGGAER does that instantly.”

“The automation has streamlined the Council’s contract management and supplier performance processes and as such we feel that this has increased our business efficiency and improved internal and third-party collaboration by reducing operating expenses.”

“JAGGAER undertook a legacy upload for us; it generated the fields and questions we wanted and built them into the site; all contracts were put into the system and once we gave them access to all our supplier details, each one of which needing to be registered on the system, they did a mass upload for us. This involved a great deal of two-way input – it was a mammoth task, but they were able to activate all the contracts we provided.”

“But it is heading in the right direction. We have basically taken the JAGGAER system and heavily customised it to make it more suitable for Westminster, the Tri-Borough and beyond. Working closely with JAGGAER we have managed to design and brand it with our logos, for example the London landmarks were incorporated to make it look and feel like a solution for the capital. It was a real collaboration – together we made it fit for purpose.”

“I now have a good set-up and a mix of people that know the business from the inside, and people that have come in with knowledge from the outside.”

“One of our levers for getting more in control with our procurement activities across the company is through implementing systems that will help us. So, we have invested in a piece of software called JAGGAER, consisting of two modules. We launched the “Source to contract” module on the 13th of December, so that all of our category managers can operate in our six-step sourcing model, through that tool. The other part is the “E-procurement” tool. That is more or less an eBay platform for all of our employees across our company. Whenever they want to buy anything from a pencil, to a spare part, a piece of machinery, or a marketing event, or whatever they want to buy, then they will actually go into this platform instead of just picking up their phone and doing maverick buying. Getting this tool implemented will be a great, great lever for us to be even more in control around our procurement activities. This will make us even better in securing the suppliers with whom we have contracts because their catalogues are available in the JAGGAER system. So, it’s easy peasy for our colleagues to find whatever they need from the suppliers that are already approved.”

“The benefit of making it into one big organization, where we pool the quantity is we’re much, much stronger together, in that we can start optimizing. Now we can work across Europe on finding ways to focus on the best suppliers. Because if you want to be a good European supplier, it requires a different set of skills to be a good Swedish, Danish or Polish supplier. From an organizational point of view, we need to make sure we get the benefits out of the size we have when we’re talking with suppliers. We have opportunities that we simply didn’t have before when we were operating as eight different units at the time. When we put all the business units together, we can see the value of what it makes for us, but also what we can offer the supplier market, and help them with a totally different agenda than we have seen before.“

“The main changes we are seeing now in the way we’re doing procurement is how we involve the business and work together with the business. Previously, it was very much doing the procurement at a desk and only looking at what we buy today, ‘Let us go and find the same, just at a lower price.’ Today, we look into the whole value chain and look for optimizations. In order to do that, we need to work really close to the business. We also have the new operating model that ensures that we actually do work with each business unit. Each business unit has a business unit procurement partner with one leg in procurement and one in the business unit. They report into the business unit, but work closely together with us. This brings us much closer to the business unit.“

“JAGGAER truly shines in understanding what the customer’s needs are in managing their business.”