“I knew that in order to provide my clients with a range of services, I would need to have a dedicated team behind the practice, so in order to scale the practice while maintaining and building new customer relations, I had to ensure that the software I chose was accommodating …

“If we didn’t have that trigger, we’d be waiting until the end of the month for that absence report. And the person with the health condition who has been off three or four times would have been ignored. No-one’s done a wellbeing call, their health is deteriorating, and we’ve not …