“If we didn’t have that trigger, we’d be waiting until the end of the month for that absence report. And the person with the health condition who has been off three or four times would have been ignored. No-one’s done a wellbeing call, their health is deteriorating, and we’ve not …

“There’s a clear reason why we have stayed with IRIS for so many years. I can’t fault anything we have had, from the software and training, to consultancy and support, everything has been outstanding. We couldn’t be happier and I couldn’t think of even considering moving to another software provider. …