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iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, they partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.
"iQor helped prevent 34% of customers calling to cancel from doing so. After 6 months, 75% of those saved remained active, translating to $3.00 made for every dollar spent."
"We had plenty of existing reports, however, to dive deeper into those metrics, we would have to submit a request for a new report and wait. With QeyMetrics, we don’t …
“We help the business represent a uniform brand identity and provide an exceptional customer experience at each point of contact while assuming all accountability and costs for the outcomes of …
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