iovox software is best for:
Marketing or product executives at global marketplaces, directories, or agencies looking to increase visibility to customers about the value that they bring them. Additionally, with white label options of the platform available, telecom, web site building, and hosting companies are ideally suited to incorporate the service into their offerings.
iovox has software for individuals and businesses of all types and sizes. Our enterprise level software is popular with marketplaces, classifieds, and marketing departments that are looking to grow revenue by tracking inbound calls and channel attribution.
We also have powerful self-serve features available for individuals and SMBs looking for communication features and analytics that they can get up and running today.
For Enterprise level companies:
Customers frequently turn to iovox to increase the quantity of leads and improve attribution related to marketing programs, however there are many benefits derived from the iovox services such as:
• Improving customer service and predicting trends through keyword spotting and speech analytics
• Brand validation and reminders through Call Whispers
• Protect data and privacy of sellers with unique telephone numbers
• Blocking and deterring spam calls
• Improve operational performance with missed call email and SMS alerts
• Detailed analytics which allow marketplaces to have transparent conversations with customers
• Automate communications processes and improve workflow for ad generation or renewal
For individuals and SMB’s:
• Buy local phone numbers from around the world
• Forward calls
• Customize outbound caller IDs
• Setup calling buttons on your website
• Share call answering with your team
• Sync updates to your Zoho CRM
• Record and transcribe your calls
• Take call notes
• Setup call whispers
• Tags, flags, search, and so much more!
List of Enterprise features and benefits:
Dedicated Numbers: End the guessing game about leads are coming from.
Dynamic Numbers: Learn what channels or keywords are driving the most calls.
WebCallBack: Enable web visitors to request a callback on their terms.
WebConnect: Improve lead conversion and create instant connections with a call button on your website.
API: Customize your solution or integrate your with the iovox API.
Call Whispers: Build your brand and let customers know you’ve delivered a lead.
Analytics Dashboard: View call data and Speech Analytics with customizable dashboards.
Speech Analytics: Advanced Automation and AI that identifies keywords spoken in your business calls.
Call Recording and Transcription: Record and transcribe your calls. Instantly make every call searchable text.
Call Rules IVR: Create simple or sophisticated call rules for your iovox Numbers.
Dialer: Make calls from mobile app or web browser using caller ID from your iovox Numbers.
SMS Tracking: Communicate the way your customers prefer. Add SMS tracking to your website.
SMS Text to Speech: Convert any SMS into a phone call.
Missed Call Alerts: Know instantly if you or your team have missed an important call.
Spam Filters: Prevent nuisance calls from getting through to you and your customers.
CRM Integration: Minimize manual CRM data entry and automate mobile (or other) CRM call data updates.
Automated Booking: Free up staff and book more business with phone automation solutions.
Mobile App: track inbound and outbound calls. Protect privacy with iovox Numbers and change outbound caller ID.
For Enterprise level companies, wanting call tracking and analytics the level of technical expertise needed is fairly low for ‘off the shelf’ solutions. For customers that want to leverage the iovox API, we have developer support to assist clients with their customization and integration projects.
For individuals and SMBs wanting to use the mobile and web app, the level of technical knowledge needed is minimal. If you can use a mobile phone, you can use our app, and if you have any questions, send us an email at hello@iovox.com.
Our customers tell the story. The company has a proven track record of 12+ years helping customers all around the world solve business challenges with call tracking and our API platform.
When it comes to global marketplaces, classifieds and directories, we know the challenges they face and we know how to solve them. We can expand reach, strengthen the quality of customer relations and help clients prove value while growing revenue. It is commonly the case that iovox helps improve growth rates while saving customers money as evidenced in multiple case studies.
FreeSpee, CallRail, Marchex, Invoca, CallTrackingMetrics, periodically Twilio.
When we say ‘why settle for ordinary’ we mean that our platform can do so much more for customers than just the basics. It’s kind of like buying a car. We provide a fully functional car that can be driven off the lot, which can have enhancements made with after-market wheels and tires, window tinting and so on. When that is compared against some of the “tools” companies out there, with them it’s essentially a car kit and a Do It Yourself (DIY) project. What we see often is that many businesses are looking for solutions that are flexible and can solve a real problem quickly without a big diversion of internal developer resources. Our platform enables us to help customers across a wide spectrum of use cases from turnkey to custom. We often have customers that are looking for a sophisticated solution, but they don’t have a development team to do the work. For these types of customers, we create ‘off the shelf’ solutions, minimizing the impact on their internal resources and speeding up deployment to days, instead of weeks or months.
iovox WebConnect is a powerful new method for any business to increase opportunities for engagement with prospective buyers visiting your site. With a simple insertion of a JavaScript snippet, iovox WebConnect enables visitors browsing your site to initiate instant communications with your company. We are working hard to make iovox WebConnect even more powerful with chat and video for 2021.
An open API allows connectivity to a wide range of off-the-shelf and proprietary systems including CRM platforms, and other analytics systems such as Adobe Analytics and Google Analytics.
● Inbound call tracking solution bundles are based on volume, and include numbers when needed, minutes, advanced analytics and features such as call whispers, recordings, transcriptions and SMS tracking.
● Mobile tracking solution and app are free. Users can upgrade to premium services such as Zoho CRM integration for $5/user per month.
● Average spend varies depending on client size and type of call tracking selected (inbound with unique numbers vs. mobile).
● Annual contracts required for inbound solutions; no contract required for mobile call tracking.
● Low-cost trials for inbound solutions. Free trials available for mobile and web app solutions for individuals and SMBs.
● Typical customer provisioning, onboarding and support provided free. API customization or specific work requested by the client is evaluated on a case-by-case basis.
Yes.
For enterprise customers, we offer short term trials. For individuals and SMBs, we offer free trials of the iovox mobile and web app.
If you’d like to know if our enterprise technology is a fit for your company, we’d love to set up a demo and show you how easy it is to implement. Send us an email at hello@iovox.com or give us a call toll-free from within the US at +1 888 369 9519.
From outside the US please reach us at one of these numbers:
Las Vegas, USA +1 702 425 7505
London, UK +44 (0)20 7099 1070
Sydney, Australia +61 (0)2 8520 3530
Paris, France +33 (0)1 84 88 46 40
If you’re looking for a super-simple way to manage your phone calls definitely check out the new iovox app for Android and iOS. Click here to download the app for free.
For enterprise accounts iovox provides ample remote onboarding assistance to ensure customer success upon activation. The company does not charge for training.
Mobile and web app users can activate and be up and running immediately. Enterprise implementation timelines vary based on the scope of the project. Upon contract execution, account management staff are allocated, and onboarding preparation begins. Timetables are established in consultation with the customer.
As a global company, iovox provides 7x24 coverage for email support. An extensive self-serve library of support content is available online.
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