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Aloware's cloud-based Contact Center solution is an omnichannel tool that supports calls, SMS and social messengers, adapts to any CRM you use today, and is loved by your sales and marketing teams alike. Customer Experience is predicted to overtake price and product as the key brand differentiator. Their End to End cloud engagement platform helps businesses track their calls, offer two-way business texting to their prospects, and intelligently route and distribute their calls to minimize customer wait time.
Convoso is an industry-leading provider of multi-channel marketing automation software. Their goal behind starting Convoso was to create a solution that would revolutionize the way call centers communicate with their customers. Their mission at Convoso is to provide their customers with products and services that will generate and convert more leads faster using the right channel, with the right message, and at the right time.
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.
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