"We strive for consistency within the brand around training crew and making sure the guest experience is first and foremost. Being customer-obsessed allows us to have a great partnership with owner-operators where we can consult early and often as we’re developing learning and the learning platforms."

“Most of the learning in our restaurants happens shoulder-to-shoulder. It’s happening real-time in a production environment. Inkling allows us to take learning away from a desktop scenario in a backroom where somebody is watching a video about how to do something at the station so employees can learn in real-time …