InGenius Software Testimonials

"Our overall experience with InGenius has been nothing but great. The system has really allowed us to pinpoint areas of weakness we were having with our call center agents and has really helped us turn around our Service. Our account manager Andrea has been nothing but amazing to deal with. We would highly recommend InGenius when considering a call center monitoring tool."

"We chose the InGenius Open CTI adapter as part of a new Salesforce implementation. We were very keen to go with a pre-existing Open CTI adapter instead of a custom build and have not been disappointed. The software is highly (and easily) configurable and has allowed us to tailor it to our exact needs. It has been working very well for the past six months across two sites (London & New York) both using Mitel 3300MXe controllers. The software is backed up with excellent customer support, both from the implementation team through to the technical support. We have been impressed with the InGenius team and their knowledge of the product."