“Our collaboration with Influx has been transformative for our customer service operations. Initially, transitioning from an office-based model to incorporating remote support was challenging. However, Influx’s team, led by Stephen, exceeds our expectations with their commitment to alignment and proactive approach. The recruitment and onboarding processes have been streamlined significantly, resulting in a notable improvement in the quality and timeliness of new hires. Influx’s ability to manage daily operations independently has helped us manage our workload better and allows us to focus on strategic initiatives. Their proactive involvement in internal projects that have an impact on both teams, like improving our customer service manual and onboarding processes, has had a significant impact on the team’s efficiency and effectiveness. Overall, our partnership with Influx is invaluable. Their dedication and shared commitment to success have truly helped us improve our operations. We are proud to offer our testimonial and highly recommend Influx!"