iGrafx FAQs

    • Who is iGrafx best for - their role(s) within what kind of companies.

      Successful leaders increasingly focus teams on strategic initiatives, managing customer experience, operational excellence, risk, and regulatory compliance, all within the digital transformation. iGrafx is fueled by insight and enabled through next-generation solutions for journey modeling, process discovery, and more. With the optimization of each individual process from the top down, leveraging AI and machine learning to gain an edge, you accelerate the business advantage.

    • How does iGrafx benefit them?

      Delivering a unified process platform, iGrafx helps companies discover, design, create, and monitor their business processes. With full transparency and understanding of process, companies can boost efficiency, introduce automation, and ensure compliance to improve outcomes and their bottom line.

    • How technical do users need to be to use iGrafx's software?

      iGrafx is intuitive and easy to use. We also offer a variety of training programs according to your requirements. A team of experienced iGrafx consultants provide helpful support for both training courses and possible inquiries. It is recommended to train your admins in the set up and configuration of iGrafx. Additional trainings treating specific topics (e.g. BPMN modeling) are also available.

    • What makes iGrafx a leader in this space?

      iGrafx has been one of the leading providers of process management technologies and services for over 30 years. Our platform is the most comprehensive, supporting RPA, process mining, workflow automation, customer journey, governance, risk, compliance, continuity planning, performance management, and more. It’s also the most scalable, currently supporting the largest, global enterprise requirements.

    • Who are iGrafx's biggest competitors (3-5 companies)?

      No other application has the breadth and depth of iGrafx.

    • How/why is iGrafx better than those competitors (or most others in their market)? What about iGrafx is unique, stronger, easier, etc.?

      Developed by iGrafx, Process360 Live is the only solution that delivers real-time process optimization by combining up-to-the-minute operational intelligence with process design, simulation, predictive analytics and AI-based automation.

    • What kind of features can customers expect iGrafx to release in the near future? And longer term?

      iGrafx customers can significantly contribute to Software development and new releases. Frequent change requests are then implemented in the new versions.

    • Which popular or common software does iGrafx integrate with?

      MiniTab, JMP, SAP, various process mining and automation solutions.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for iGrafx. If it's not simple, use broad estimates or ranges for typical setups.

      With iGrafx scalable solutions find the perfect fit for any company size to deliver a personalized experience no matter where you are in your processing journey.

    • Does iGrafx offer a trial or free download available?

      Yes, try iGrafx for 30 days to experience the visibility and insight available as part of the Business Transformation Platform. https://www.igrafx.com/free-trial/

    • Does iGrafx offer any kind of training/education for their product?

      iGrafx provides a variety of training and onboarding packages to suit your needs. Our BPM consultants have decades of experiences and have helped clients across every industry achieve the results they needed. https://www.igrafx.com/products/professional-services/

    • Describe the implementation process and timeline for iGrafx software.

      level, talk to us about our advanced services and resource augmentation for projects. Work with us to scope, define requirements, plan and meet your short and long term objectives.

    • What are the iGrafx support options? List all.

      A complete overview of our support options can be found here: https://www.igrafx.com/support/

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