Ideagen Testimonials

"It was like buying a cheese and tomato pizza and then adding all the toppings! The module was built around our policy, rather than the other way around."

"Having a front-facing system integrated with Covalent has enabled the Council to route feedback to the right service without delay. We can better ensure citizens who give us feedback get a timely response and we can start to use this for organisational improvement and learning. The Dashboard is a useful way for services to know where their feedback is up to. It provides a quick and easy overview, allowing you to go into the case detail if necessary. We’re using this to highlight how much feedback we’ve had and the current state of cases. Managers have begun to use the Dashboard and have found it a useful tool to understand what feedback citizens are giving about their services."