"I took this project on personally and my reputation with the dealers was in the balance. The initial going with this company should have been a warning sign. We received little to none telephone support. The web trainings they offered were always a technological disaster and the presentation of those were not educational. Then this other companies server crashed. We had egg on our faces and thought there was nothing we could do to earn the trust and respect of our dealers that went down that path. I was pleased that we were able to sign up 85 dealers in the first two days of our dealer meetings with your program. This count has continued to grow since. We are already getting reports from guys that this program is effective and helps the dealer’s mix of product change for a better system. It just goes to show you the reputation of Peirce Phelps and the relationship it has with its customers will stand the test of time. Program aside, I should say that you, Chris, and the team in Florida do an exemplary job as it relates to customer service. We appreciate the knowledge that you all bring to the table and your willingness to share that knowledge in a format that our customers can understand it as it relates to your program. The weekly web training is done very professionally and with a personal touch. Your team has always been readily available to answer our dealers and our questions. You have brought my confidence back from thinking that EVERY HVAC Software Company won’t make it in this tough industry."