“One key to success is to get outside expert help. I am won over by the value of knowledgeable consultants. We couldn’t run 7 to 10 working groups simultaneously with our own existing staff and expect them to perform their full-time jobs, as well. The Huron people kept those groups …

“Prior to the development of UCLA’s Research Administration Process Improvement and Deployment (RAPID) initiative, I received numerous complaints from faculty and deans about research administration. The improvement that resulted from this transformative approach has been significant and demonstrable.”