HqO FAQs

  • Who is HqO best for - their role(s) within what kind of companies.

    HqO partners with the top companies in various industries around the world to transform their workplace experience, optimize their space, and boost financial performance. Typical buyers include:
    -Workplace Experience Managers
    -Asset Managers
    -Property Managers
    -HR Directors
    -IT Directors
    -Real Estate Directors
    -Facilities Management Directors

  • How does HqO benefit them?

    The HqO Workplace Experience Platform™ consists of products and services that create branded and personalized experiences to accelerate innovative and informed portfolio, building, and workplace strategies. As the leading workplace experience platform provider, HqO helps property and corporate teams to engage tenants and employees so they can make informed financial decisions, attract and retain employees or tenants, and differentiate their properties and organizations.

  • How technical do users need to be to use HqO's software?

    Users do not need to be technical to use HqO. HqO offers an easy-to-use, self-service administration and analytics interface for admin users of any skill level. Likewise, their employee or building tenant users can enjoy the HqO app’s user-friendly interface and intuitive navigation.

  • What makes HqO a leader in this space?

    HqO is at the forefront of defining workplace experience technology. In an emerging industry, HqO has successfully helped our customers safely navigate the pandemic and facilitate a seamless workplace experience whether their workers are remote, in the office, or both. Our customizable app continues to evolve to best suit the needs of our customers and their workplaces. That's why our platform is in use across 250 million square feet of office space for 7500 companies, 57% of the Fortune 100.

  • How/why is HqO better than those competitors (or most others in their market)? What about HqO is unique, stronger, easier, etc.?

    HqO uniquely offers the following value to our customers:
    -Single app to manage the entire workplace experience
    -Highest adoption rates in our industry
    -Record number of customers who use us across their entire portfolio
    -Ongoing programs that drive employee and tenant engagement
    -Employee feedback and sentiment analytics
    -Platform architecture (e.g. API/SDK standards documentation and integrations)
    -Data security & compliance, including SOC 2, ISP 27001, GDPR, CCPA, and PIPEDA compliance as well as SSO support
    -Record number of successful implementations thanks to our deep bench of customer success & implementation professionals
    -Self-service data & analytics
    -Financial stability
    -Mobile access control (depth of integrations)
    -Audiences (unique ability to segment and curate experiences and content)

  • Which popular or common software does HqO integrate with?

    Building Engines
    Angus Systems
    Genea
    LiveSafe
    AK Preparedness
    Veolys
    bGrid
    Density
    Ritual
    Stripe
    Fidensio
    Mindbody
    To Do Today
    Flowbird
    MappedIn
    Parkmobile
    Passenger
    TransitScreenGo
    Tripshot
    Valet Manager
    Moffi
    Circles
    Nexudus
    Envoy
    SoloInsight Inc.
    Forge Bluepoint
    Datawatch
    HID
    Kastle
    OpenPath
    STid

  • Does HqO offer any kind of training/education for their product?

    Included as part of onboarding/implementation.

  • Describe the implementation process and timeline for HqO software.

    Onboarding
    Our team will help you through mobile app configuration, jumpstart training, launch planning, and technology activation.

    Solutions Architecture
    Our Solutions Architecture services are your technology resource for transitioning and improving your tech stack. HqO owns end-to-end system design, technology evaluation and deployment, existing technology stack analysis, and data capture, measurement, and maintenance so you don’t have to worry about it.

  • What are the HqO support options? List all.

    Our dedicated Implementation, Customer Success, and Programs & Experience teams are with you every step of the way, helping you successfully deploy and manage your workplace engagement technology and programs. This is critical to ensuring that you and your users get the most out of your investments. With more experience than anyone else in the industry, our dedicated teams know exactly what it takes to make your properties shine.

    Customer Success
    A customer success manager will provide proactive consultation on industry best practices for customer experience, strategic alignment to drive achievable business outcomes, and Marketplace counseling for partner and vendor selection on an ongoing basis.

    Customer Support
    The Customer Support team provides on-demand support, answers any questions, and also manages technical support directly for your users on your behalf.

    Experience Management
    We’ll offer you programming and content management, event planning support, messaging and notifications, data-driven strategies, and platform guidance to help deliver best-in-class experiences for your employees or tenants.