HqO partners with the top companies in various industries around the world to transform their workplace experience, optimize their space, and boost financial performance. Typical buyers include:
-Workplace Experience Managers
-Asset Managers
-Property Managers
-HR Directors
-IT Directors
-Real Estate Directors
-Facilities Management Directors
The HqO Workplace Experience Platform™ consists of products and services that create branded and personalized experiences to accelerate innovative and informed portfolio, building, and workplace strategies. As the leading workplace experience platform provider, HqO helps property and corporate teams to engage tenants and employees so they can make informed financial decisions, attract and retain employees or tenants, and differentiate their properties and organizations.
Users do not need to be technical to use HqO. HqO offers an easy-to-use, self-service administration and analytics interface for admin users of any skill level. Likewise, their employee or building tenant users can enjoy the HqO app’s user-friendly interface and intuitive navigation.
HqO is at the forefront of defining workplace experience technology. In an emerging industry, HqO has successfully helped our customers safely navigate the pandemic and facilitate a seamless workplace experience whether their workers are remote, in the office, or both. Our customizable app continues to evolve to best suit the needs of our customers and their workplaces. That's why our platform is in use across 250 million square feet of office space for 7500 companies, 57% of the Fortune 100.
HqO uniquely offers the following value to our customers:
-Single app to manage the entire workplace experience
-Highest adoption rates in our industry
-Record number of customers who use us across their entire portfolio
-Ongoing programs that drive employee and tenant engagement
-Employee feedback and sentiment analytics
-Platform architecture (e.g. API/SDK standards documentation and integrations)
-Data security & compliance, including SOC 2, ISP 27001, GDPR, CCPA, and PIPEDA compliance as well as SSO support
-Record number of successful implementations thanks to our deep bench of customer success & implementation professionals
-Self-service data & analytics
-Financial stability
-Mobile access control (depth of integrations)
-Audiences (unique ability to segment and curate experiences and content)
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Included as part of onboarding/implementation.
Onboarding
Our team will help you through mobile app configuration, jumpstart training, launch planning, and technology activation.
Solutions Architecture
Our Solutions Architecture services are your technology resource for transitioning and improving your tech stack. HqO owns end-to-end system design, technology evaluation and deployment, existing technology stack analysis, and data capture, measurement, and maintenance so you don’t have to worry about it.
Our dedicated Implementation, Customer Success, and Programs & Experience teams are with you every step of the way, helping you successfully deploy and manage your workplace engagement technology and programs. This is critical to ensuring that you and your users get the most out of your investments. With more experience than anyone else in the industry, our dedicated teams know exactly what it takes to make your properties shine.
Customer Success
A customer success manager will provide proactive consultation on industry best practices for customer experience, strategic alignment to drive achievable business outcomes, and Marketplace counseling for partner and vendor selection on an ongoing basis.
Customer Support
The Customer Support team provides on-demand support, answers any questions, and also manages technical support directly for your users on your behalf.
Experience Management
We’ll offer you programming and content management, event planning support, messaging and notifications, data-driven strategies, and platform guidance to help deliver best-in-class experiences for your employees or tenants.
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