"Automation emphasizes the guests experience at their fingertips. Akia closes the gap of missed opportunities by acting as a liaison to our guest satisfaction efforts. We have been able to proactively turn negative experiences around before guests depart and most importantly, capture positive TripAdvisor reviews by providing quick links as …

“The team is willing to do whatever we ask. We don’t make phone calls; we send them an email and the ticket is usually closed in less than an hour. Few companies have that fast response time. Over the years we’ve gotten to know the people on the other end …