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Hornbill

Read 13 Hornbill reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch 3 customer videos to see why companies chose Hornbill as their IT Service Management Software

Hornbill is an innovator of cloud-based business collaboration technology and applications that engage teams, optimise operations and deliver better customer experiences. Their new collaborative Service Management application combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, allowing teams to connect anywhere, anytime, in any language.

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  • 13 Testimonials View
  • 27 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 963 reference ratings
4.8/5.0 (963)

13Testimonials

  • "I think that the on-line Hornbill Community is a great resource and I’m really impressed at how quickly questions are responded to.”

    Simon Copsey Head of IT Operations

  • "I would say that our biggest success was that from the date we started the 30-day trial, to the date we went live, was only 9 weeks."

    Lee Mcdermott Team Leader on the Service Desk

  • "Hornbill Service Manager is proving ideal for our needs. Its flexible subscription-based model means it’s a cost-effective way of dealing with a fluctuating workload, and its power and reliability make …

    Kelvin Southgate IT Service Desk Coordinator
12 more testimonials currently locked

27 Case Studies

  • Waltham Forest Council automates 20+ HR and business processes with Hornbill

    Simon Copsey Head of IT Operations

  • Hertfordshire Constabulary handles two-thirds of ICT calls with Hornbill

  • Guy and St Thomas Foundation Trust boosts HR service compliance to 85% …

26 more case studies currently locked

3 Customer Videos

  • How Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum
    Play Video
    Chris Nutt IT Service Desk Manager
  • CHAS talking about Hornbill Service Manager at use in their organization. Looked at samanage, Freshservice and Servicenow before choosing Hornbill
    Play Video
    Hannah Stella Health Clinic Analyst
  • GOSH Improving IT to help clinicians provide better care to children
    Play Video
    Haley Gordon ICT Principle Service Management Support Analyst
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Additional Hornbill Information & Resources

Read Hornbill Reviews, Testimonials & Customer References from 13 real Hornbill customers.

Browse Hornbill Case Studies, Customer Success Stories, & Customer References from 27 businesses that use Hornbill.

Watch Hornbill Customer Videos to learn why 3 businesses chose Hornbill.

FeaturedCustomers has 2,129,539+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.