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Hornbill

Read 13 Hornbill reviews and testimonials from customers, explore 12 case studies and customer success stories, and watch 3 customer videos to see why companies chose Hornbill as their IT Service Management Software

Hornbill is an innovator of cloud-based business collaboration technology and applications that engage teams, optimise operations and deliver better customer experiences. Their new collaborative Service Management application combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, allowing teams to connect anywhere, anytime, in any language.

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  • 13 Testimonials View
  • 12 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 890 reference ratings
4.8/5.0 (890)

13Testimonials

  • "Hornbill Service Manager is proving ideal for our needs. Its flexible subscription-based model means it’s a cost-effective way of dealing with a fluctuating workload, and its power and reliability make …

    Kelvin Southgate IT Service Desk Coordinator

  • "I think that the on-line Hornbill Community is a great resource and I’m really impressed at how quickly questions are responded to.”

    Simon Copsey Head of IT Operations

  • "The BPM designer allows any team to take control of their service delivery processes, interact with other teams and automate tasks to deliver service faster and more efficiently.”

    University of Portsmouth
12 more testimonials currently locked

12 Case Studies

  • Waltham Forest Council Unified Enterprise Service Management

    Simon Copsey Head of IT Operations

  • Landmark Information Group Rapid delivery and automation drives IT value

    Frank Reay Service Transformation Manager

  • To Microsoft System Center Service Manager and back again

    Paul Alexander Application Support Team
11 more case studies currently locked

3 Customer Videos

  • How Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum
    Play Video
    Chris Nutt IT Service Desk Manager
  • GOSH Improving IT to help clinicians provide better care to children
    Play Video
    Haley Gordon ICT Principle Service Management Support Analyst
  • CHAS talking about Hornbill Service Manager at use in their organization. Looked at samanage, Freshservice and Servicenow before choosing Hornbill
    Play Video
    Hannah Stella Health Clinic Analyst
2 more videos currently locked

Additional Hornbill Information & Resources

Read Hornbill Reviews, Testimonials & Customer References from 13 real Hornbill customers.

Browse Hornbill Case Studies, Customer Success Stories, & Customer References from 12 businesses that use Hornbill.

Watch Hornbill Customer Videos to learn why 3 businesses chose Hornbill.

FeaturedCustomers has 2,008,627+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.