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Hornbill

Read 13 Hornbill reviews and testimonials from customers, explore 12 case studies and customer success stories, and watch 3 customer videos to see why companies chose Hornbill as their IT Service Management Software

Hornbill is an innovator of cloud-based business collaboration technology and applications that engage teams, optimise operations and deliver better customer experiences. Their new collaborative Service Management application combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, allowing teams to connect anywhere, anytime, in any language.

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  • 13 Testimonials View
  • 12 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 807 reference ratings
4.8/5.0 (807)

13Testimonials

  • "I would say that our biggest success was that from the date we started the 30-day trial, to the date we went live, was only 9 weeks."

    Lee Mcdermott Team Leader on the Service Desk

  • "I kind of wish our Service Desk go live had gone horribly. As it stands it has gone really well with loads of other teams now interested in using Service …

    Dan Munns IT Service Operations Manager

  • “People are really taking ownership and our teams are working together closely. We are better organized. We use Hornbill Document Manager to store our Standard Operating Procedures and system documentation, …

    Greg Fellowes IT Service Support Manager
12 more testimonials currently locked

12 Case Studies

  • Waltham Forest Council Unified Enterprise Service Management

    Simon Copsey Head of IT Operations

  • Great Ormond Street Hospital IT Services supporting The Child First and Always

    Greg Fellowes IT Service Support Manager

  • Landmark Information Group Rapid delivery and automation drives IT value

    Frank Reay Service Transformation Manager
11 more case studies currently locked

3 Customer Videos

  • How Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum
    Play Video
    Chris Nutt IT Service Desk Manager
  • CHAS talking about Hornbill Service Manager at use in their organization. Looked at samanage, Freshservice and Servicenow before choosing Hornbill
    Play Video
    Hannah Stella Health Clinic Analyst
  • GOSH Improving IT to help clinicians provide better care to children
    Play Video
    Haley Gordon ICT Principle Service Management Support Analyst
2 more videos currently locked

Additional Hornbill Information & Resources

Read Hornbill Reviews, Testimonials & Customer References from 13 real Hornbill customers.

Browse Hornbill Case Studies, Customer Success Stories, & Customer References from 12 businesses that use Hornbill.

Watch Hornbill Customer Videos to learn why 3 businesses chose Hornbill.

FeaturedCustomers has 1,910,271+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.