HappyOrNot is a Finland-based startup that offers a novel method of using employee and customer surveys. The software leverages a simple measure to gauge consumer satisfaction to give companies the maximum number of survey impressions. To date, the platform’s terminals have been installed in over 135 nations at over 4,000 client organizations including top brands like IKEA, Avis, and American Express.
HappyOrNot is a comparatively simpler survey tool than competitor products like SurveyGizmo or GetFeedback. The solution offers a terminal that has four emoji-like buttons. Users can rate their experience by choosing one of the buttons which are very happy, less happy, frowny, and very frowny. Further, the software instantly records the data and allows you to upload it to a companion app where you can track the information in real time.
HappyOrNot is a leading software program that enables businesses to convert real-time consumer feedback into CX insights. This product is used by thousands of companies to power business growth and revenue via enhanced customer experience.
Feedback gathering smileys collect real-time feedback at point-of-experience and the exact moment.
You can display performance results on social media channels, websites, and info screens.
The mobile app and reporting service give you to round the clock access to your CX data analytics and insights.
Automatic notifications and alerts to identify changes that need immediate responses.
API to integrate CX data insights into your business information.
A squad of CX experts deliver industry trends, expertise, and insights based on more than 1 billion data points captured globally.
Fully wireless, “press of a Smiley” solution for collecting feedback allows you to capture maximum feedback with its approachability and ease of use
Gather your consumers’ opinions of your service performance at the point of experience and exact time
Fast to assemble and deploy, out of the box
You can keep the terminal at the precise interaction point and move it easily as required
Operates on D-cell batteries with life of over 3 years. Offers an “always on” mode to readily capture feedback.
According to a review website, HappyOrNot pricing depends on client’s requirements. A single store arrangement with one kiosk costs $100/month. Prices increase from there based on the station numbers and other needs. Contact the vendor directly for more details.
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