"We have been on a mission to transition from being a hardware company to also providing software and services for our customers. Certainly, that changes one's security lens. It's a completely different environment to have cloud-based, retail execution software available for enterprise-level organizations compared to having hardware- based printers installed …

"We take advantage of the triaging services to help with our workload."

“We knew that to provide a secure digital experience for our customers, we needed a partner who could connect us with the diverse, global security researcher community, with a goal of identifying novel or unusual security issues on which traditional pentests don’t usually focus. So we decided to work with …

“It's about maintaining trust with our merchants. Entrepreneurs are running their businesses and they don't want to worry about security, so we have to ensure any issue gets addressed. HackerOne provides a return on our investment through its large community of talent and by taking care of administration, vetting researchers …

"One of the best ways for us to augment our internal security team is to work with the white hat community. This was a pain before HackerOne but now is significantly easier."

"Security is not a one-time thing, but a continuous cycle. We know that there are always going to be bugs in software development. As we develop, and as we iterate, we want to make sure security is an active part of that process, and never a roadblock to innovation. The …

“We want to see a world where a launch means something regarding security. Buyers banding together to require minimum mandatory bug bounties would send a signal to new companies that they have to secure their users before they can make a sale.”

"The success of the program helped us boost our cybersecurity in a matter of weeks."

"HackerOne has been much more successful at finding problems than general penetration tests have been for us."

“If you're going into a bush blind, you don't know what's going to happen.”

“We'll definitely add HackerOne to our security portfolio and leverage hacker-powered security services in the future.”

"Our researcher community’s approach is rooted in curiosity, creativity, and the relentless pursuit of finding flaws others might miss. This mindset is distinct from building and reinforcing technical models, yet it’s an essential complement. While internal teams focus on defending and aligning AI systems, engaging with a community of researchers …

"Our public bug bounty program is as important to the security of our product and company as any other program we run within our Security Team."

"Using the HackerOne platform helps us cultivate (hacker) relationships and complements the GitLab mission that everyone can contribute."

“Ensuring you’ve established the appropriate staffing levels and support structure are key to success when starting a bug bounty program, This includes security engineers to review, validate and triage the findings who can work across the development groups to test and mitigate.”