“I feel they’re not a vendor but part of our team. It’s the fact that they understand us. If something unique happens or we need to change a process, they don’t approach it like a vendor providing a service, but in the spirit of pitching in to complete the task …

“There’s really no comparing RPMS to a modern electronic health record, I’ve worked with three different tribes and spoken with many others, and each has unique needs that RPMS can’t meet. It’s an older system, so it’s clunky. It just isn’t good for patient care or for business. We need …