“I think [Gravity Portals] opened the door to a more robust customer experience, allowing our customers to have the capabilities and functionality to maintain and update their accounts in our billing system. This alleviated delays during non-business hours and allowed our customers to be able to self-serve. We work as …

“I have high respect for the team that’s working with us, and I feel that same respect is reciprocated from them. I think it is really valuable that Gravity considers our experience, knowledge base and opinion equally valuable to their own team.”