"The stories were integral to unpacking some of the complex financial decisions individuals need to make. So these were used to build learner empathy with customer needs—to highlight that not everyone feels confident managing their money, and how Fidelity can help guide these customers."

"Our trainers are saying that, with Gomo, it's so easy to know what to access on a content level. We can give people content that's relevant to them, whether they're in a retail or call center environment, or anywhere else. Using Gomo allows us to bring out the best from …