“When developing an engagement strategy, it’s crucial to understand your community's unique context. Consider the decades or even centuries of history that have shaped it, its demographics, and the outcomes of past engagement efforts. This understanding will provide valuable insights.”

“Our goal was not just to check a box but to genuinely engage the community and use their input to inform the ISO. By building public trust and incorporating their insights, we aimed to create an effective and authentic policy that reflects the community’s needs.”