“Our new shop opened in 2016 and, right away, we knew we had to differentiate the customer experience from other retail destinations. We explored different ways to engage with customers, such as hosting live events, holding art exhibitions in the store and now connecting virtually by using Go Instore’s pioneering …

“I am delighted that we are able to now offer our customers an engaging way to access the expertise of our retail staff. This new service is an example of how we are adapting and developing our business to meet the changing consumer needs due to the impact of COVID-19.”