"Glassbeam’s machine log analytics solution not only helps our support team become more proactive at solving escalations but has also helped us automate knowledge base of known issues for internal support group efficiency. With their expanded Support solution, Glassbeam’s solution is well positioned to deliver more value to us as we scale our operations and strive to put more automation in our support workflow."
“The idea is to pick the key components that we’re looking for, and access them so our support team gets to the root of the matter quickly.”