I am very impressed with the Gibraltar Help Desk. I never wait very long when calling the Help Desk, and I am always greeted with a positive, upbeat technician! No matter the complexity of my question, they are extremely helpful and eager to help. They make everything easy to understand and go out of their way to make sure the problem is solved. your audience's attention.

Starting utilizing their services approximately 2 years ago and I am a 62 IT ignorant type of guy but in my office I am all over it! On Monday I had a disgruntled employee quit before training anyone and I denied her access which affected everything else. GibraltarIT help desk got me out of the jam, expeditiously, in a quality controlled manner and then again two days after the same results. THANK YOU!!

It is my pleasure and with great sincerity, to say what a wonderful crew you have at Gibraltar. I have not had to work directly with your staff on daily ins/outs of our system but I am VERY aware of the wonderful help that Ashleigh and Dustin have been to Elizabeth and Jessica (as well as others I'm sure). It is such a relief to me, as an Administrator, to know (without a doubt) that our systems are secured, being monitored and at any given time of trouble, "fixed". Thank you for taking our numerous support calls, offering help and support on "our" computer knowledge level. One of the more impressive times was when our systems were down and we received a call from you making us aware. It was prior to the start of the work day. Your team contacted Charter and had the process rolling before any of us arrived at work. WOW!!!!!!! That's incredible!!!! A team is only as good as it's leader. We have had the pleasure to meet directly with you, Tom, on a couple of occasions. You have such pride in your company. This shows in the way you speak so highly of your team, giving them the credit they so deserve. You aren't afraid to say, "I'm not sure but I can ask...", showing your trusted dependence on them. I hope they are aware of how fortunate they are to have a leader that is willing to be in the trenches with them and give them the praise they deserve. I am grateful for our partnership and look forward to working together long term.

I just wanted to take the time to thank you for the opportunity to work with Gibraltar during the Philadelphia Eye Associates EHR Go Live. To date I would have to say this was the smoothest EHR Go Live that I have had the opportunity to participate in. Much of this is to be contributed to Gibraltar in helping me achieve some of Dr. Blecher’s specific training request prior to the go live such as scanning, testing etc. Bill [Slaymaker] I would not have been able to accomplish these training requests without your help and on site involvement during these training sessions prior to this Go Live. I appreciate your immediate response to any hardware issue regardless of the severity. I look forward to working with the Gibraltar team in the future.

Gibraltar came into our company during a challenging time in our IT history and literally saved the day for us in more ways than one. They supported our entire staff during a transition away from a former IT company and cleaned up the consequences of the former company's actions/inactions, provided strategic solutions for our future IT infrastructure, and then implemented that plan of action efficiently and effectively. I have been thrilled with Gibraltar's professionalism and their desire to be a valued partner for our multi-location medical practice. Working with the Gibraltar Team has allowed our staff, doctors and administration to finally feel some peace of mind. Thank you, Gibraltar!.

I just wanted to share some thoughts on your company and Kevin. You guys as a firm have been terrific in helping us get this business rolling. As I have had the most exposure to Kevin (not to take anything away from the rest of the team!), I wanted to let you know that I think he is a real rock star. He’s been here late at night, early in the morning, and basically available whenever I have needed him. Aside from his technical skills, his personality and willingness to help us with any issue is really admirable, and he has been a pleasure to work with! We look forward to a long a fruitful relationship with Gibraltar and all of your staff!

We have been a client of Gibraltar for 3 years and find that their technicians are knowledgeable, competent and polite. Every technician that we have come into contact with has been willing to go the extra mile to correct our problems and get us back up and running in the shortest time possible. I would definitely recommend this IT company to anyone looking. Adam Fogelstrom has been our go to person since the beginning and we feel fortunate to have him on our team.

The customer service you get with this company is unbeatable. My issue is immediately solved on the phone, and if it's not possible to solve right away, their team always calls back the same day with a resolution. Ashley is wonderful with any problem you have and you can almost hear her smiling through the phone. She even helped remotely put Excel on my computer while I met with a patient so I wouldn't have to sit and wait for it to be done. Mark Anthony is an absolute delight as well and very helpful. I have enjoyed working with them and I will recommend them to any office in need of IT support.

I have to tell you that I have talked to some other IT providers, for price comparisons, as our contract expires in August. However, It is clear to me, just from those discussions, that the quality of staff, service and reliability we have experienced with Gibraltar are unmatched by the other companies that I have talked to. Thank you for all of your help.

I just wanted to pay you compliments on several of your employees. I am all about positive reinforcement when it is due. Ashleigh Rintz & Samuel S.-They have been so kind, patient and helpful over the past few months at the HelpDesk. They are both fantastic. (I did not have Ashleigh’s email so please forward this to her) Kevin Fritsch-Kevin is great to work with. He explains things very well, is very thorough with his research and explanations and is also very helpful. Donald Heslop-Don is awesome. He is always calm and willing to help. He is always organized and very thorough in his work. I appreciate all of them very much and thought you should know how wonderful they are. They all are great with their customer service skills and easy to work with.

I wanted to thank you for getting us connected with Katie at the Helpdesk yesterday. A HUGE THANK YOU to Katie for doing her magic and for getting the HP DeskJet 5550 printer operational once we had moved and connected it to Arleen’s workstation. The sound of the HP DeskJet 5550 printer printing from her workstation is a beautiful thing. Your efforts will greatly improve everyone’s mental health around here, especially as we start printing February end of month reports on Friday! Again thanks for the excellent support! Would you please share this with Katie! P.S. Hopefully you will find your dream boat this weekend, but please do not sail away immediately!

Gibraltar has done a great job of cleaning up extra wires and connecting us to service with efficiency. I especially want to thank Ashleigh for her many times that we spoke and she assisted us over the phone many times before we had our onsite scheduled!! You always got us up and running and working! THANK YOU!

In my experience, often the “sales pitch” for IT consulting firms sets a fairly high expectation level. From that point, realizing the promise of delivering those results becomes a challenge for both the consultant as well as the client. Early on, Michael McCain listened well. He guided us through the possibilities while preventing us from losing focus, thereby helping us to prioritize our challenges. As a consequence we have hit the ground running, and truly look forward to taking on new projects. Michael and the Gibraltar team clearly have figured out what it takes to provide the customer with great service. The technology staff genuinely seems to enjoy what they do – a testimony to the organization’s desire to hire not only the best talent, but the “right” talent. Make no mistake about it … this is a tough business. But the camaraderie of the group is conspicuous and contagious. It’s a business model that is often desired but hard to create. While I’m certain that there may be a time when an expectation may not be fulfilled, I’m confident that the collective hearts and heads of the Gibraltar team members are in the right place.

Gibraltar has taken our office from the “dark ages” of modern computer systems, servers, and a web presence. Though we challenged them with an existing building and outdated cabling, they came through with flying colors. More than that, they have became our friends as well. We are more than impressed with Mike’s ability to resolve a long standing scanning issue.