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Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. From its inception in 2007, Get Satisfaction has been focused on building an intuitive, easy to use community platform that is designed to bring resolution to consumers; is highly discoverable by search engines and is implemented quickly and easily. Companies of all sizes such as Hootsuite, Intuit, Kellogg’s and Sonos rely on the Get Satisfaction community platform to acquire new customers, provide better service and build better products.
“Openness and transparency is so important to the customer relationship. There will be issues in any company. It’s how you deal with those problems that define you.”
“Today, support is all about relationship-building and engagement. It’s not a transactional business and it’s not a cost center. When done right, it’s a value-added service that leads to greater …
“The Kenandy Community extends the idea of collaboration to online support, allowing Kenandy customers, partners and employees to answer each other’s questions—and share ideas and best practices—directly from the product.”
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