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Get Satisfaction

Read 24 Get Satisfaction reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch 10 customer videos to see why companies chose Get Satisfaction as their Customer Service Software

Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. From its inception in 2007, Get Satisfaction has been focused on building an intuitive, easy to use community platform that is designed to bring resolution to consumers; is highly discoverable by search engines and is implemented quickly and easily. Companies of all sizes such as Hootsuite, Intuit, Kellogg’s and Sonos rely on the Get Satisfaction community platform to acquire new customers, provide better service and build better products.

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  • 24 Testimonials View
  • 18 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 3626 reference ratings
4.7/5.0 (3626)

24Testimonials

  • "Our goal for community is to create a customer-centered brand by offering exceptional customer service."

  • “Our CSM community is a strategic asset to our company. Through it, we’re elevating a new professional role that will be increasingly critical to SaaS companies and we’re cementing our …

  • "When I make an update or reply to a topic in Get Satisfaction, search engines index it right away, so when we tell people who are looking for very technical …

23 more testimonials currently locked

18 Case Studies

  • Breaktime Studios - Customer Case Study

  • Kenandy’s community serves as the hub of its robust online customer experience

  • TechSmith stays close to millions of customers with an online community

17 more case studies currently locked

10 Customer Videos

  • Mindjet - Customer Success Story (Jascha Kaykas Wolff - Chief Marketing Officer)
  • Mindflash - Customer Success Story (Brian Kuepper - Senior Account Manager)
  • Mint - Customer Success Story (Stephen Mann - Group Manager)
9 more videos currently locked

Additional Get Satisfaction Information & Resources

Read Get Satisfaction Reviews, Testimonials & Customer References from 24 real Get Satisfaction customers.

Browse Get Satisfaction Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Get Satisfaction.

Watch Get Satisfaction Customer Videos to learn why 10 businesses chose Get Satisfaction.