139 Genetec Testimonials

“Omnicast has provided impressive capabilities for MBTA to respond in real-time while providing video to various stakeholders. Customer and driver feedback shows that they feel safer.”

“We don’t have to worry about which data, especially camera data, is stored on which server. It’s dynamic, and we simply go through the Security Center platform to access it. It’s much easier and has freed up time for the technical teams.”

“Alongside the traditional airport security functions, we’re responsible for the monitoring of roads, retail space, three train stations, a bus terminal, offices, a church, fuel stores, a high voltage electrical network, and all the other associated infrastructure that maintains passenger flow.”

“Our management team can log in during a sales presentation and show prospective investors what is happening at our construction sites. If someone calls to report an issue with our equipment, I can also access the video from anywhere. It’s a fantastic way of overseeing things without having to be on site. Checking video in Stratocast has quickly become part of my daily routine.”

“Security Center is such a flexible platform which even allowed our team to leverage wireless technology to add cameras in the lifts. We have a mix of cameras that all connect back to the Security Center, which is monitored from our dedicated command center.”

“Our stones are often very small, and we need to be able to see them at all times. We have been able to achieve very high-quality video, zooming in to precise details in the sales cabins.”

“Recently, there was a report of an assault on a bus driver and the dispatcher was able to quickly pull the bus’s cameras up and identify the suspect. Within minutes, responding officers had a full description and were able to apprehend the suspect. Omnicast onboard our buses has definitely made our jobs easier, and has been an invaluable tool to law enforcement.”

"The Security and Operational Control Center (SOCC) is our 911 station, where we manage calls, dispatch first responders and manage security incidents. In the Operation Center, we have both security and operational aspects, such as snow removal and gate management.”

“With Security Center, our operators are better equipped to handle potential security breaches. If someone tries to climb the fence, or open a door, our operators know about it immediately. They also don’t have to monitor a variety of different applications like before.”

"Since rolling out Genetec Citigraf, response times from dispatch to ‘on-scene’ arrival time, have been reduced by 39% and 24% respectively, in our two most at-risk districts. Shootings are down 22% in these districts compared to 2016, and the technology and process will be expanding to more districts. Citigraf is now deployed in our Strategic Decision Support Centers, located in each corresponding police district facilities, and has helped us send a strong message to the community that crime and gun violence get a swift response.”

"A successful project execution is measured by the quality of ongoing support, efficient and swift resolution. My team at EssentialCom and I are very impressed by the extraordinary performance of the entire Genetec team, particularly with the technical support experts and customer service departments."

“We want people to feel safe wherever they go and that becomes harder and harder to do, based on people’s behavior and the world we live in today."

“Four years ago, we were the Cinderella of the rankings but we have worked hard every day to completely change the face of our airport and the services we offer.”

“In the past, we never knew if a camera had failed. Now we automatically get notifications that help us stay proactive in monitoring our system’s health – so we never miss an event.”

“Security Center’s ability to unify many systems under one platform, its innate flexibility and its robust software development kit (SDK) allowed us to design a solution that met all their specifications.”