Genesys Review

Overview

What is Genesys PureCloud?

The Genesys PureCloud platform is designed on a microservices multi-tenant cloud architecture which provides fast deployment options, continuous addition of new features, and reliability and scalability. The software is a unified communications and omni-channel contact center solution that transforms calls, texts, chats, emails, and social feedback into one conversation and smooth customer dialog.

Genesys boasts decades of experience in developing solutions that boost the customer experience. The software is continuously updated with the latest industry security certifications and ensures interactions securely and seamlessly support consumer journeys for global enterprises – by offering user interfaces in 15 languages.

Benefits

Benefits of Genesys PureCloud

Quick ROI

Call centers have obtained 571% ROI with PureCloud. You can get return on your spending within three months on average.

Easy to Deploy and Use

The platform’s intuitive interface enables you to swiftly register your account, integrate with your existing systems, and start using the application in no time. There is no need for training or a complex setup process.

Grows with Your Company

The software provides a powerful environment architecture that can scale effortlessly to meet the requirements of your customers and business.

Unlimited Channel Surfing

PureCloud facilitates omni-channel support and tracks conversations everywhere. This gives you the information you require to respond swiftly to customer messages on any channel.

Collaborate Efficiently

Enable your team to work together across tools, campaigns, and channels. All parts of the customer conversations are consolidated in one location, which facilitates clarity and collaboration that fosters effective teamwork.

Identify Customer Data Trends

Access to customer data enables you to approach consumer communication with understanding and empathy. PureCloud assists you to aggregate and understand trend data, which gives you actionable insights to make smart business decisions.

Anticipate Future Requirements

With the help of real-time data analysis, fast evolving technology, and scalable software, you can foresee consumer trends and prepare yourself for future technology developments.

Full Transparency

Genesys PureCloud helps you operate your contact center successfully by guaranteeing performance transparency. The vendor provides straightforward SLAs as well as a public-facing status page that displays proactive notifications and live updates.

Product Features

Pricing

Genesys offers quote-based pricing plans. Contact the company to get your personalized quote.