“We’re excited about all the possibilities that personalization brings to us to make the customer experience in all touchpoints of the travel customer journey outstanding — it brings happy customers but also great business results.”
“Because of the nature of our business, our customers need our digital services quite rarely. But when they do, there are a few customer touchpoints such as storms coming up, facing a power cut, questions about invoicing, or the need to get electricity services for a new house.”
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