Freshworks Review

Customer Reference Rating 4.8
Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Customer Types
  • < 50 Small Businesses
  • < 250 Medium Businesses
  • 250 + Large Businesses
  • 407 Testimonials
  • 335 Case Studies
  • 197 Customer Videos

Overview

Most business software solutions are expensive, clunky, difficult to set up, and hard to use. Plus, it takes a lot of time and effort to customize them for your company needs. Even then the tools become complex and you need to recruit full-time staff to leverage your investment.

Freshworks understands these frustrations and therefore designs and delivers applications that are ready to go, simple to set up and utilize, and need minimal customization. The company backs their software with excellent support. The best part is you can avail all these benefits at an affordable cost. For these reasons, more than 150,000 organizations use Freshworks’ products to efficiently manage their business.

Benefits

Freshworks offers the following software solutions:

Freshdesk

Enable your support squad to collaborate and swiftly resolve customer queries.

Freshsales

Give your sales team all the essential information about prospects and leads, and help them close deals more rapidly.

Freshworks 360

This is a customer-for-life application suite.

Freshservice

Simplify your IT service and competently handle internal requests from your staff members.

Freshchat

Interact with product users and website visitors for customer and sales success.

Freshmarketer

Smart marketing automation tool to acquire, retain, and engage your consumers.

Freshcaller

Set up a cloud-hosted contact center across 40 nations in just minutes.

Freshteam

Hire and on-board qualified talent. Manage staff time-off and data in a single location.

Freshrelease

Agile project management solution for developers. Plan, test, ship, and track, all in one location.

Freshconnect

Empower your agents, partners, and teams to collaborate with complete context.

Freshping

Track your website’s availability. Obtain status pages and down alerts for free.

Freshstatus

Use a single click to set up your hosted public status web page, offered free forever.

Product Features

  • Freshdesk
  • Freshservice
  • Freshsales
  • Freshcaller
  • Freshchat
  • Freshteam
  • Freshmarketer
  • Freshconnect
  • Freshping
  • Freshrelease
  • Freshstatus
  • Freshsuccess

Pricing

Visit the Freshworks website to find out the pricing details of their various products.

Customer Support

  • Phone Support
  • Live Support
  • Training
  • Support Tickets