FranConnect

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Read 35 FranConnect reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 19 customer videos to see why companies chose FranConnect as their Franchise Management Software

FranConnect, a Serent Capital portfolio company, is the leading provider of technology and service solutions to franchise and multi-location business operations. FranConnect provides proven franchise management software to more than 600 brands and 110,000 franchisees including multi-unit operators and area developers. The company’s customers rely on FranConnect to grow the number of units and make them more successful. Only FranConnect comes with Franchising Built-In™ exclusive functionality and best practices for the entire franchise lifecycle so franchisors can more effectively manage, track, and run their business.

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Customer Rating Review Scorebased on 2191 reference ratings
4.7/5.0 (2191)
  • Market Leader 2025 2025
    Spring 2025Market LeaderQuality Management Software
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Featured Testimonials

  • "We can have a new unit operational in 2-4 months, compared to 6-24 months in other retail verticals. We just need a way to get in front of as many qualified people as possible, and fast."

    Victor DaherVice President, Franchise Development

  • “We are a very complex organisation dabbling in various sectors and with many tiers across multiple locations. World Manager has allowed us to effectively communicate with team members in their relevant divisions with minimum effort. The Service Desk has been a game changer for us, giving management full visibility of issues at a venue level, and allowing detailed reporting which helps with more accurate workforce planning. Managing the employee’s employment life cycle is also another added benefit of the program.”

    Sandra MarsonHR & Systems Manager

  • “Our sales cycle has decreased by nearly 50% and we’ve been able to award more franchises by using FranConnect.”

    Brent GreenwoodDirector of Franchise Development
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Featured Case Studies

  • BrightStar Aligns Sales and Marketing for Improved Brand Development and Unit Growth

    Matt QuandtSr. Director of Marketing

  • Enhancing Food Safety and Quality Management with RizePoint: A Sysco Success Story

  • Leading Home Services Brand Dramatically Improves Lead Generation and Deal Closure Rates

    Tom WoodChief Executive Officer
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Featured Customer Videos

  • Play Video
    David BloomChief Operating & Development Officer
  • Play Video
    Chris DullChief Executive Officer
  • Play Video
    Brooks SpeirsVice President of Franchse Development
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Additional FranConnect Information & Resources

Read FranConnect Reviews, Testimonials & Customer References from 35 real FranConnect customers.

Browse FranConnect Case Studies, Customer Success Stories, & Customer References from 28 businesses that use FranConnect.

Watch FranConnect Customer Videos to learn why 19 businesses chose FranConnect.

FeaturedCustomers has 1,887,448+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.