FranConnect

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Read 35 FranConnect reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 19 customer videos to see why companies chose FranConnect as their Franchise Management Software

FranConnect, a Serent Capital portfolio company, is the leading provider of technology and service solutions to franchise and multi-location business operations. FranConnect provides proven franchise management software to more than 600 brands and 110,000 franchisees including multi-unit operators and area developers. The company’s customers rely on FranConnect to grow the number of units and make them more successful. Only FranConnect comes with Franchising Built-In™ exclusive functionality and best practices for the entire franchise lifecycle so franchisors can more effectively manage, track, and run their business.

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Customer Rating Review Scorebased on 2020 reference ratings
4.7/5.0 (2020)
  • Market Leader 2025 2025
    Spring 2025Market LeaderQuality Management Software

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Featured Testimonials

  • “FranConnect is a one-stop tool that allows me to efficiently manage my entire sales process. It’s helping us meet our business goals.”

  • “I was going on vacation out of town, but I had a newsletter that I wanted to share. I chose to send it to leads that went back a year or two, and send it out on a Friday afternoon. My email inbox was overfowing with notifcations, in a good way, with the number of responses from that newsletter. Within 10 minutes I had 44 leads on my desktop. It was crazy!"

  • "For more than 10 years, Arby’s harnessed RizePoint for its internal assessment—the Arby’s Operations Review (A.O.R.)—a 200+ question, comprehensive assessment of performance in front- and back-of-house operations and policies related to Food Safety, Arby’s Standards, and Guest Experience (e.g., quality, order accuracy, speed of service, staff friendliness, cleanliness, and team engagement)."

Featured Case Studies

  • Streamlining Training with FranConnect On Deck Concepts’ Road to Success

  • More Efficiencies and Audit Consistency for a Small Quality Team

  • BrightStar Aligns Sales and Marketing for Improved Brand Development and Unit Growth

Featured Customer Videos

Additional FranConnect Information & Resources

Read FranConnect Reviews, Testimonials & Customer References from 35 real FranConnect customers.

Browse FranConnect Case Studies, Customer Success Stories, & Customer References from 28 businesses that use FranConnect.

Watch FranConnect Customer Videos to learn why 19 businesses chose FranConnect.