FranConnect

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Read 36 FranConnect reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch 20 customer videos to see why companies chose FranConnect as their Franchise Management Software

FranConnect, a Serent Capital portfolio company, is the leading provider of technology and service solutions to franchise and multi-location business operations. FranConnect provides proven franchise management software to more than 600 brands and 110,000 franchisees including multi-unit operators and area developers. The company’s customers rely on FranConnect to grow the number of units and make them more successful. Only FranConnect comes with Franchising Built-In™ exclusive functionality and best practices for the entire franchise lifecycle so franchisors can more effectively manage, track, and run their business.

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  • 36 Testimonials View
  • 27 Case Studies View
  • 20 Customer Videos View
Customer Rating Review Score based on 2289 reference ratings
4.7/5.0 (2289)
  • Spring 2026 Market Leader Quality Management Software
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Featured Testimonials

  • "We rely on our international field team to help us be the eyes and ears in the business, but they can only be so many places at so many times …

    Johnny Tellez Vice President of International Operations and Training

  • "By using FranConnect, we’ve seen an increase in prospect engagement and we’re moving them more quickly through the entire sales process.”

    Aaron Goldberg VP Franchise Development

  • "Compared to all the other companies we were looking at, it was pretty easy to tell that RizePoint employees were really on board with helping us and really wanted to …

    Tyler Williams Vice President of Operations
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Featured Case Studies

  • Lightbridge Academy Connects Organization to Prevent Siloes with FranConnect Sky

    Brenda Febbo Chief Marketing Officer

  • The Entertainment & Education Group creating custom branded training and communications platforms …

    Belinda Falzon Chief Operations Officer & Chief People Officer

  • Rita’s Italian Ice Utilizes FranConnect to Drive Growth & Nurture Past Leads

    Kimberly Haidacher Development Coordinator
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Featured Customer Videos

  • Capriotti’s - Customer Success Story (David Bloom - Chief Operating & Development Officer)
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    David Bloom Chief Operating & Development Officer
  • How the Griswold team achieves a consistent unit opening experience for the franchisee using FranConnect. This growing non-medical home-care brand has been a customer since 2014
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    Amanda Lepore Director of Learning & Development
  • FranNet - Customer Success Story (Jania Bailey - Chief Financial Officer)
    Play Video
    Jania Bailey Chief Financial Officer
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Additional FranConnect Information & Resources

Read FranConnect Reviews, Testimonials & Customer References from 36 real FranConnect customers.

Browse FranConnect Case Studies, Customer Success Stories, & Customer References from 27 businesses that use FranConnect.

Watch FranConnect Customer Videos to learn why 20 businesses chose FranConnect.

FeaturedCustomers has 1,910,702+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.