FranConnect

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Read 35 FranConnect reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 19 customer videos to see why companies chose FranConnect as their Franchise Management Software

FranConnect, a Serent Capital portfolio company, is the leading provider of technology and service solutions to franchise and multi-location business operations. FranConnect provides proven franchise management software to more than 600 brands and 110,000 franchisees including multi-unit operators and area developers. The company’s customers rely on FranConnect to grow the number of units and make them more successful. Only FranConnect comes with Franchising Built-In™ exclusive functionality and best practices for the entire franchise lifecycle so franchisors can more effectively manage, track, and run their business.

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Customer Rating Review Scorebased on 2058 reference ratings
4.7/5.0 (2058)
  • Market Leader 2025 2025
    Spring 2025Market LeaderQuality Management Software

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Featured Testimonials

  • “With FranConnect we have the ability to look at analytics to see trends and averages. We can see how we’re doing and what we need to focus on per category. We never had that before and it is a big help. The intuitive report platform takes our data and puts it into a powerful analytical report that shows our progress overall, scores on key indicators in the company, and on areas of focus.”

  • “Our sales cycle has decreased by nearly 50% and we’ve been able to award more franchises by using FranConnect.”

  • “Scheduling Rate and Lead Funnel Rate are the main metrics we use to evaluate our Sales Process, both have improved substantially, which is a game changer for us.”

Featured Case Studies

  • Rita’s Italian Ice Utilizes FranConnect to Drive Growth & Nurture Past Leads

  • How Arby’s Drove a Brand Resurgence with Fast Crafted Fare and a Focus on Guest Insights

  • BrightStar Aligns Sales and Marketing for Improved Brand Development and Unit Growth

Featured Customer Videos

Additional FranConnect Information & Resources

Read FranConnect Reviews, Testimonials & Customer References from 35 real FranConnect customers.

Browse FranConnect Case Studies, Customer Success Stories, & Customer References from 28 businesses that use FranConnect.

Watch FranConnect Customer Videos to learn why 19 businesses chose FranConnect.