51 FourKites Testimonials

“Outstanding customer service has been a major benefit of using the FourKites platform. We’re not getting an upset customer calling Cargill asking, ‘Why hasn’t my truck arrived yet?’ Instead, with the click of a button, we can instantly get a status report of all truck shipments. If we see a shipment is running late, and we can proactively contact the customer or the delivery site and give them an update.”

"FourKites’ capabilities are adding value to our customers and internal stakeholders that have never been seen before."

“The team has their hands on every step of the process, very clear in terms of the different work streams that need to be executed, what the expectations are for Sysco, what they’re planning on delivering and how we need to engage our carriers in the appropriate way to make sure we get their buy-in.”

“FourKites Connect is the tool we’ve been waiting for to help onboard new carriers with a high degree of trust, and sparing drivers the pain associated with app-based tracking.”

“There’s data democratization, where you can see stuff that is happening much faster on a daily basis. There’s much more transparency on issues we are facing, and the team is going in eyes wide open and trying to find solutions as quickly as we can.”

“FourKites breaks down silos between systems and teams. We can share data to generate insights, identify shocks before they happen and, most importantly, manage exceptions across our supply chain. As a result, we have streamlined operations, reduced costs and improved the customer experience.”

"[A purpose-led supply chain] looks like everyone within the supply chain understanding their reason for being the purpose behind what they do every day and how they bring value to the customer. For example, within Kimberly-Clark, our purpose is to deliver Better Care for a Better World.”

"We are one of the world’s only pharmaceutical manufacturers to have our own warehouse and run our own GDP-qualified fleet. This gives us total control of our entire supply chain. As such, we ensure the highest quality of transportation in the most safe, flexible and efficient way.”

"Visibility allows us to make well-informed decisions when the unexpected happens. It not only gives us confidence in our own processes, but it also makes our customers happy, as they can rely on us."

"If we have visibility, we can be efficient and flexible. We can communicate delays to our customers so they can adjust their operations and improve their experience. We can be more effective during peak distribution periods to make sure plans are going accordingly."

“Every day, our carriers automatically share location data with our FourKites platform on hundreds of loads throughout Europe. We are able to track our products minute by minute and, in real time, pass on detailed arrival times to our customers. This means the distributors we supply always know their stock situation and end customers can depend on us to get them the seeds and crop protection they need, when they need them. We look forward to onboarding more carriers and strengthening our customer-centric approach.”

"We can set up the shipping coordinators to know when a trailer is in need of immediate attention with alerts that allow them to be more proactive in avoiding detention altogether.”

“Our customers were stressed. They started buying more than they needed and they wanted to know when their products were coming. Unfortunately, at that time, we could only see that a container had shipped, not when it would actually arrive. It was a nightmare.”

“Co-innovating and implementing the digital worker, Tracy, has helped Unilever teams in the U.S. make our supply chain management more efficient. Within four weeks, we observed notable improvements to exception management and tracking quality. Tracy provides useful information and streamlines processes for our teams by proactively identifying risks, coordinating with carriers, and taking immediate action. This allows our people to focus on strategic initiatives.”

“I’ve engaged with the FourKites team and they have a fundamental, deep interest in the problems that we have. It’s tough to find that. Your business is dynamic – you need a partner that is dynamic too."