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Fonolo

Read 20 Fonolo reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch 4 customer videos to see why companies chose Fonolo as their Contact Center Software

Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.

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  • 20 Testimonials View
  • 19 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2435 reference ratings
4.8/5.0 (2435)

20Testimonials

  • “I just love how Fonolo is customizable. The messages for the call-back offer were recorded by us, and we can also make changes on the fly, such as how often, …

    Sylvia Valenzuela Contact Center Manager

  • “It was important to offer our members a call-back option, and an easy one. With Fonolo’s system in place, members can press ‘1’ to request a call-back from the next …

    Ricardo Mejia Vice President Centralized Services

  • “Fonolo easily integrated into our current Telephony System and is set to offer customers a call-back if the estimated wait time reaches a certain level. We’ve seen better answer rates, …

    Michael Volensky Director of Operational Excellence and Support
19 more testimonials currently locked

19 Case Studies

  • How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%

    Andrew Croll Managing Partner

  • How a Credit Union Call Center Reduced Abandon Rates by 37%

    Jeannie Sugaoka Senior Vice President of Support Services

  • How a Credit Union Succeeded in Lowering Abandon Rates by 50%

    Jamie Jenkins Vice President of Information Technology
18 more case studies currently locked

4 Customer Videos

  • Tech CU - Customer Success Story (Sophia Cruz - Contact Center Manager)
    Play Video
    Sophia Cruz Contact Center Manager
  • 1st United Services Credit Union - Customer Success Story (Mark Edelman - Vice President Member Contact)
    Play Video
    Mark Edelman Vice President Member Contact
  • Bright Horizons - Customer Success Story (Chris Abel - Director , Contact Center Operations)
    Play Video
    Chris Abel Director , Contact Center Operations
3 more videos currently locked

Additional Fonolo Information & Resources

Read Fonolo Reviews, Testimonials & Customer References from 20 real Fonolo customers.

Browse Fonolo Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Fonolo.

Watch Fonolo Customer Videos to learn why 4 businesses chose Fonolo.

FeaturedCustomers has 1,908,990+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.