Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.
“It’s critical to us that members are more than just satisfied with their experience; that they are excited. You simply can’t get this result when members are waiting on hold to be serviced.”
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