Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.
“You just can’t plan for unforeseen events in the contact center. Sadly, when the events do take place the result is a frustrated member. Fonolo is our safety net, when …
“With Fonolo, our Field Technicians get an immediate productivity boost, because they no longer have to wait on hold during client visits.”
“I just love how Fonolo is customizable. The messages for the call-back offer were recorded by us, and we can also make changes on the fly, such as how often, …
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