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Fonolo

Read 20 Fonolo reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch 4 customer videos to see why companies chose Fonolo as their Contact Center Software

Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.

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  • 20 Testimonials View
  • 19 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2663 reference ratings
4.8/5.0 (2663)

20Testimonials

  • “You just can’t plan for unforeseen events in the contact center. Sadly, when the events do take place the result is a frustrated member. Fonolo is our safety net, when …

    Laura Reinhold Member Service Contact Center Manager

  • “I just love how Fonolo is customizable. The messages for the call-back offer were recorded by us, and we can also make changes on the fly, such as how often, …

    Sylvia Valenzuela Contact Center Manager

  • “At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the …

    Virag Solanki Leader
19 more testimonials currently locked

19 Case Studies

  • Tech CU cuts call abandonment by 37% with Fonolo

    Jeannie Sugaoka Senior Vice President of Support Services

  • Thomas Cook improves booking experience with Fonolo's Web Rescue in 2012

    Paul Hopkins Director of Customer Experience

  • Suddenlink Communications cuts abandon rate 25% with Fonolo

    Gibbs Jones Senior Vice President Customer Experience
18 more case studies currently locked

4 Customer Videos

  • Tech CU - Customer Success Story (Sophia Cruz - Contact Center Manager)
    Play Video
    Sophia Cruz Contact Center Manager
  • Bright Horizons - Customer Success Story (Chris Abel - Director , Contact Center Operations)
    Play Video
    Chris Abel Director , Contact Center Operations
  • Allstream - Customer Success Story (Kent Mcinall - Director Service Assurance)
    Play Video
    Kent Mcinall Director Service Assurance
3 more videos currently locked

Additional Fonolo Information & Resources

Read Fonolo Reviews, Testimonials & Customer References from 20 real Fonolo customers.

Browse Fonolo Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Fonolo.

Watch Fonolo Customer Videos to learn why 4 businesses chose Fonolo.

FeaturedCustomers has 2,129,522+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.