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Fonolo

Read 20 Fonolo reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch 4 customer videos to see why companies chose Fonolo as their Contact Center Software

Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.

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  • 20 Testimonials View
  • 19 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2544 reference ratings
4.8/5.0 (2544)

20Testimonials

  • “At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the …

    Virag Solanki Leader

  • “Ease of implementation was amazing! How often do you learn about a new product at a conference one month, come back, propose it, go through vendor management, get approval and …

    Carol Cain Senior Vice President, Marketing

  • “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy …

    Allison Garretson SVP, Operations & Customer Engagement
19 more testimonials currently locked

19 Case Studies

  • How a Major Mobile Carrier Reduced Cost-per-Call by 14%

    Paul O’Sullivan Chairman

  • How an Insurance Provider Improved the Customer Experience with Call-Backs

    Allison Garretson SVP, Operations & Customer Engagement

  • How a Child Care Services Provider Reduced Abandon Rates by 33%

    Chris Abel Director of Contact Center Operations
18 more case studies currently locked

4 Customer Videos

  • Allstream - Customer Success Story (Kent Mcinall - Director Service Assurance)
    Play Video
    Kent Mcinall Director Service Assurance
  • Tech CU - Customer Success Story (Sophia Cruz - Contact Center Manager)
    Play Video
    Sophia Cruz Contact Center Manager
  • Bright Horizons - Customer Success Story (Chris Abel - Director , Contact Center Operations)
    Play Video
    Chris Abel Director , Contact Center Operations
3 more videos currently locked

Additional Fonolo Information & Resources

Read Fonolo Reviews, Testimonials & Customer References from 20 real Fonolo customers.

Browse Fonolo Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Fonolo.

Watch Fonolo Customer Videos to learn why 4 businesses chose Fonolo.

FeaturedCustomers has 1,965,098+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.