“Our average customer wait time is 2.5 minutes. That’s a function of our staff doing a great job as well as Flowhub making the sales process quick and easy for our patients. I think that's a big part of why we’ve been successful in Maryland.”
“Many of our customers are just people who shop here because they go online. They read good reviews. That’s something we hold very dear. We take really, really good care of our customers. We just get people who are looking for that experience."
"Flowhub has helped us transition into a compliant and seamless company with endless opportunities for success. The ability to use analytics to identify where our strengths and weaknesses are so that we can continue to improve our business has saved us time and energy. It’s more than a platform to us. It’s a uniting force for our team and it’s been really rewarding to see everything come together thanks to Flowhub."
"Daily audits of inventory between the point of sale system and Metrc has always been time-consuming; however, with Flowhub's easy-to-use report features, we are able to compare inventory between the two platforms with a simple CSV. It's invaluable to us and our operation."
“User experience takes precedence over anything when it comes to a point-of-sale system. My team members need to be able to do their job effectively with minimal lag and frustration. Flowhub has delivered just that.”
"The average cash transaction is $22, while the average non-cash transaction is $112."
“We look at data and let that guide our pricing decisions. We keep an eye on the market and try to move with it. We’re not undercutting, but we keep prices extremely fair. It’s not a race to the bottom. Some dispensaries race to the bottom with discounts or price gouging, but the reality is one day those low prices will end. It’s not sustainable."
"Flowhub is user-friendly and easy to implement. It was easy for our budtenders to learn, and the user experience is wonderful. Flowhub's customer service is incredibly helpful and responds in a timely manner. They take feedback and recommendations seriously, and we've seen Flownhub implement some of the changes we've requested."
"Oregon is a very unique state in their rules and regulations. There were several point of sale [systems] that we went through that just weren’t designed for cannabis. We needed to switch to make it easier on our staff and remain in compliance."
"If you’re looking to open a dispensary or deploy more dispensaries, Flowhub is the best choice that’s available right now in the industry and I don’t see that changing anytime soon."
"The ability to add locations, transfer product within those locations, and have one platform where you can view the sales and all the data for those locations is extremely helpful. That’s something I haven’t really seen in any other point-of-sale platform."
"If you have to memorize a complex procedure just to exchange cannabis for money, as a budtender you don’t have a chance to build a relationship with your customer."
“This has been by far a better implementation experience than any software I have ever tried. I know I need hand holding as this is all new and uncharted territory for me and nobody has taken the steps you all have to make sure I am comfortable and successful. You have been so helpful. I really appreciate it."
"It’s a lot easier to use than any other POS platform I’ve ever worked with. I would definitely recommend it to other cannabis retailers and would love to take Flowhub to other new Cookies locations in the future. Even if you only tapped into 5 percent of the Flowhub platform’s functionality, you would still reap tangible benefits for your business."
"Flowhub gives us everything we need to know about the products on the floor right on our iPads. That combined with the awe-factor of the store aesthetics and variety of products we offer really keeps people coming back. They love the technology aspect of the overall experience and we love Flowhub because it’s a user-friendly and integrative system."