156 FIS Testimonials

"I’m taking more card payments through Worldpay than I do in cash. It’s tremendous. It’s so quick and easy, much quicker than cash."

"What’s been fascinating is how the use of payments data within Worldpay has been able to apply additional checks on the authorization or from the chargeback perspective that don’t exist in regular fraud systems.”

"We’re able to use Code Connect to reach back into the core and pull out all of the necessary data. We can help our contact center reps service the customer more efficiently and faster."

“We are always looking for ways to improve processes, gain efficiencies and increase accuracy. Speed is important and when we have to make a change, we need to be able to do it quickly.”

“The RPA team really listened and did most of the heavy lifting. They were with us every step of the way.”

“The best part is the scalability. We can handle the additional volume because of what the PREBOTs do for us automatically.”

“I was looking for a reliable payments system with access to a dashboard for reconciliation – plus a company with excellent customer service. Previously, we also had ongoing hardware issues where the card terminals were not accepting payments, in essence costing us lost time and money. We wanted a company we could rely on.”

“Billing is now easy to understand and the Worldpay Dashboard is simple to navigate – giving us a very clear picture on how our business is performing. Additionally, the daily updates we received throughout the transition process and the ongoing support we get from Worldpay have been refreshing.”

“The FIS Charlotte trust accounting platform was central to migrating the data for our brokerage line of business onto the same platform as our trust business.”

“It was the open architecture of the platform and having access to the sequel database and all of the internals of the Charlotte platform that made the difference.”

“Managing multiple locations and integrating both in-store and online systems requires a very specific set up to ensure that receipts of monies from different sites and payments of bills can be appropriately controlled and effectively processed. Worldpay has been able to work with our required controls to ensure maximum efficiencies in payments processing.”

“Worldpay’s customer-focused and personal approach – coupled with their extensive payments and hospitality industry knowledge – gave us the comfort that they were the way to go. Worldpay is helping us achieve our payment goals and reach our cash management targets.”

"The image services have been a great help. It’s easy to search across the reports now. Having access to the images the tellers capture (what the transaction sets are composed of) available in the account history has been a big advantage.”

"Having an FIS account manager and customer success manager who really know our bank and our business has made all the difference. They’ve helped us optimize the core’s functionality and features, both during the implementation and after.”

“We had a smooth process where we closely interacted with both our account representative – who provided valuable guidance – and the larger Worldpay team. Any questions we had were answered straightaway, and we received our merchant account within a week.”