Our account managers and our project managers have a one-stop shop to see everything that was reviewed with a customer, so that when we're making promises to the customer, we're able to deliver on those promises.
We have a holistic approach to servicing our customers and FinancialForce gives us the ability to service them timely, efficiently, and accurately. Having all the correct data there is just so important for us.
One of the things that I'm most excited about utilizing FinancialForce is, we're taking a platform for accounting and transforming that into a customer engagement platform. Something that we wouldn't have imagined possible before.
Without FinancialForce PSA we wouldn't have been able to grow 10% per year, yet alone have sustained 30% growth per yr. PSA has enabled us to manage a huge increase in number of projects efficiently and maintain the level of hiring and training required, while better servicing our customers.
FinancialForce PSA has been integral in our product implementation projects and has enforced best practice processes across projects. We are able to generate real-time reports and get real-time visibility across projects, allowing us to make quick and informed decisions. As a result, employees are happier, costs are down and billable hours are up. We can also better balance work load and work assignments to ensure that the right people are assigned to the right projects.
A recent call with a customer lasted just 15 minutes. I didn’t have to gather data and call back. In the past, it would have been a week of back and forth emails, involving too many people - taking a lot of time. During the call, I was able to solve the customer’s problems, come to a solution, agree on the call, and come to an agreed solution. FinancialForce PSA dramatically shortens response time.
Staff now have 100% confidence that via FinancialForce HCM, their HR records and especially time and attendance are handled fairly and correctly, and we are able to ensure our HR policies are fully implemented and consistently maintained. Integration with the Salesforce platform has meant the management of our teams is linked seamlessly with the management of our customers' sales and customer service experience - in other words our business!
PSA helped us with our resource management as we doubled in size. Our legacy solution prevented us from having accurate reporting, while PSA allows us to build custom dashboards to have a consistent view of our staffing. Now we have confidence in our data and have access to all information and reports at the touch of a button. Our Project Managers can see resource availability and request them on a project easily, with seamless approvals from Staffing.
Prior to making the move to FinancialForce PSA, we had nearly a half-dozen different systems; some of them enterprise-ready and others home-grown solutions. Keeping all of these systems working together smoothly was a continuous challenge, and doing it in a way that kept the customer experience seamless was a miracle when it worked.
Akamai is a business that lives off of data, and without a single coherent system we had no way of being able to make useful or reliable forecasts for future growth. With FinancialForce PSA we have brought our customer service integration and professional services projects under control and we are in a perfect position to continue to scale the business.
We knew we needed to replace our previous enterprise system and despite the shortcomings of that software, we had grown accustomed to an integrated business system but just didn't want to move to the cloud until we could move everything. We had identified FinancialForce (as Coda2Go) as the best of breed for the financial solution on the Salesforce platform some time ago but only after their more recent expansion did they achieve the breadth of capability to provide a tipping point for us to commit. We're glad we did, they've proven themselves a great fit for the financial piece to our puzzle. Most importantly, FinancialForce realized that they needed to integrate smoothly not just with Salesforce CRM, but with the other critical path Apps for manufacturing and design we needed in order to pull off moving an integrated system to the cloud. Hats off to FinancialForce for their responsiveness during the implementation and solid performance since our going live. Very well done.
With FinancialForce Accounting our processes have become streamlined giving us full visibility into the business. Personnel in our offices across the globe are able to view account information and track activity on accounts. As soon as an opportunity is won for example, our Accountants know to start billing, a process which was often missed or delayed with our previous system. We have saved around 7 days per year on our invoice approval process alone which used to require login to a separate system by our Managing Directors and which can now all be done on Force.com.
The great part about FinancialForce HCM is that it sits as part of the Salesforce platform, which has allowed our employees to log in to one system and be able to access their work, view their employee record, compensation and benefits history, performance review, and annual goals, all in one system. That seamless user experience had proved to be the biggest value of having FinancialForce.com as our central HR system of record.
FinancialForce helps us solve some of our most painful issues which is keeping up with the customers and keeping up with the constant state of change. FinancialForce is a flexible and powerful enough tool to allow us to do that effectively.
Using FinancialForce Accounting and FinancialForce HCM has saved us about three to five business days in the monthly close process, allowing us to refocus on the analysis of our financials and operations, rather than just getting numbers together for reporting purposes.
One of the greatest benefits we’ve seen with FinancialForce is a new-found visibility into how we’re performing and the ability to push that information out to everybody who needs that data and can act on it. That’s helped us better manage our resources, their availability, bookings, and utilization and manage all that information up against the financials.
We are expanding the geography of our operations and the types of commodities we trade involving increasing volumes. FinancialForce Accounting has given us a real-time view of financials and has helped us streamline and create consistent processes to allow us to scale and focus on other important aspects of running the business.
As a company we switched CRM system to Salesforce and it then made sense for the business to adopt Financial Force to ensure complete integration of systems. As the business is growing rapidly, the integration has enabled us to streamline processes and increase efficiency. We are hopeful that once the current reporting project is finalised, the Directors and Investors will have visibility of the complete company picture at the push of a button without the need for compiling spreadsheets.
Now that we have FinancialForce apps, integrated with Salesforce and our inventory system in the Cloud, we have changed our way of thinking altogether and how we can unify our business systems. It’s transformed how people view information and make better use of their time. We can now focus on strengthening our customer relationships rather than fixing data errors.
As a cloud software company, one of our core values is “Living in the Cloud”. It’s therefore vital that we are seen and perceived to be practicing what we preach, but having a cloud-based accounting package actually also made sense from a practical perspective. We now have an accounting professional in both our Phoenix and Poole offices, as well as an FD who often works from home. Having cloud accounting software means eliminating any difficulties caused by using incompatible locally-based software. We are consequently able to access all financial information, no matter to which country it relates from anywhere, so even things like covering absence are possible without too much trouble.
As a Salesforce Platinum Partner we run our business in the cloud and, specifically, our world revolves around Salesforce. We expect to run everything from Salesforce and we expect our Salesforce reports and dashboards to show us everything we need to run our business. Financialforce.com has helped us to control our ledgers, billing, cash-flow, etc. right there inside Salesforce which means that we can see our finance and business MI through our reports and dashboards. To have this real-time MI at our fingertips is priceless.
FinancialForce PSA has opened our eyes to how things really happen in our business. Seeing all time tracked by all resources... wow! It is amazing what we are learning about ourselves :) This has been our introduction to centralizing the work we do on projects in one place. Cool things about PSA: Standardizing processes, automating repetitive tasks, communicating in context using Chatter, giving our exec/management team visibility into what is happening in all of the different departments. It is great. It has changed the way we think about our projects and our time. Also - support team is quick, knowledgeable, and kind.
After wading through many crises on differing scales over the years, I'm hard pushed these days to get excited about something but Financial Force has taken care of that. Great features and reporting in infinite detail. If you're a salesforce user also, I don't see how you can not go down this route. We have already earned back the annual costs in staff reductions. Forza FinancialForce! (as they say in Italy)
We are seeing more and more benefits and efficiencies as we learn what the system can do and as we gain buy-in from employees. FinancialForce SRP has been important in allowing us to grow globally over the last few years. Through the reporting functionality and real- time project data we have a full understanding of project health for the first time.
Since using FinancialForce SRP, we are looking at data like never before. Over the last 6 months business has increased by 15%. Inspections are done and time updated via phone/iPad and we are 100% cloud based with emails tracked through accounts and contacts. Having everyone using the same information means that mistakes are caught and we are providing a better customer experience as a result, while being able to manage more projects.
A low commission model means it’s all about automation and that’s exactly what FinancialForce Accounting does for us. We can basically take any process we can think of and integrate it with FinancialForce. It can automate everything we do! Having FinancialForce.com on the Salesforce1 platform, we don’t consider them two different programs– they are one. We now have a program that allows us to scale the business and that the company can grow into.
FinancialForce ERP is the hub for everything we do from accounting to invoicing and everything with regards to our customers. How we hire, how we plan, how we know who has paid–and who has not. It is the system that runs our business and where all our decisions are made.
Being on the Salesforce platform and integrated with Salesforce CRM is a powerful combination. FinancialForce.com gives us the ability to quickly deploy critical information to key decision makers in real-time, and with the confidence that the data is accurate. Our FinancialForce application does what we need it to do – it’s a great system!
FinancialForce.com is a cornerstone of what we're doing from a planned service perspective within our technical services portfolio. It's enabling us to deliver standardized and simplified services to our customers consistently, meaning that we can actually deliver what we sell and sell what we deliver. Financialforce PSA also enables us to assign the right resources with the right skills, and indeed track their time so we can get a profit and loss understanding on how our services projected of cost. Which is really fundamental in how we learn how to deliver services effectively.
We have gone from being heavily reliant on Excel spreadsheets with no reporting capabilities to having all information in one controlled system. We have seen a reduction in errors and an increase in efficiency throughout our sales, procurement, and finance processes. We are confident that we have chosen the right system to help facilitate our future growth.
Both PSA & FFA have help facilitate and underpin IRM's business transformation programme. We have been using Financial Force for over two years now and it increasingly supports more areas of our business as we develop the applications further. The key benefit to us have been the standardisation of our end to end processes from creating the original sales opportunity in SalesForce through managing the project through to billing and being paid by our customers. We have derived numerous benefits over the journey the key ones being visibility of where the business is at any point in time and improving our invoicing cycle by over 2 weeks. We have also successfully developed real time dashboard reporting and the integration of the project assignments with Microsoft exchange. During our two year journey FinancialForce has also facilitated the integration of two foreign subsidiaries and a completely new business stream. Overall we are very happy with the results from both PSA & FFA and how it has supported in us in reshaping our business. We are always finding new areas of functionality within the application to deploy. Working with FinancialForce has always been a pleasant experience and the complacence of their resource can only be commended. Large or small I would say Go for it.
In 2012 we undertook the process of reviewing 14 vendors after realizing we needed a better way to manage projects and financials. After becoming increasingly frustrated with our initial vendor selection who we soon realized was unable to fulfil our list of custom requirements and fully integrate with Salesforce and our other systems, we came to the conclusion 'there has to be a better way'. A web search brought FinancialForce to our attention and after additional research we found that it could satisfy around 95% of our requirements. Although still early in our deployment, we are already seeing the benefits of the seamless integration between our CRM, financials and operations all on Force.com
This a very robust and strong product which has allowed me to move my entire distribution business into the cloud. The new reporting capabilities are fantastic. This solution will see my business through the next 10-20 years, at an affordable price! My labour costs are down as a result of these applications, due to automations and streamlining of processes. The bottom line, I am saving money by using Financial Force, Less Software and Salesforce.
FinancialForce ERP, to me and the company, is that it’s allowed us to transform our business. The time consuming aspect of our old system versus our new system on FinancialForce.com, is a huge cost savings for us.
Having CRM and FinancialForce PSA integrated gives us that much more of a complete picture of the client, which helps us serve them more effectively as their partner. It's all about predictability. It's all about being able to say, "You're going to do this," and you actually deliver. We just couldn't do that before we used FinancialForce.
Our Project Managers and field employees love the new system. We have full visibility into our pipeline which has led to improved communication and a reduction in emails and other queries. These time savings equate to 10% of our project management workforce which has had a significant impact on our business.
Implementing FinancialForce Accounting has been part of a change management process which we are still rolling out and has been a key decision in helping us move towards our vision of having data across CPQ, Salesforce, FinancialForce and our billing environment, all pulling from a single point of truth.
In the early ‘90s, best of breed applications were in. In the late ‘90s, we started seeing fully integrated, on premise ERP solutions. Then, we moved to disparate cloud solutions which had data spread all over the place, and integration became a challenge again. The best solution is a cloud solution that’s fully integrated, and we’re seeing that today with FinancialForce ERP on the Salesforce Platform.
We had big ambitions for growth and wanted to lay the foundations for this early. As a Salesforce implementation consultant, we know the benefits that cloud based applications can bring. We were regularly struggling with monitoring time on projects, and tracking how effective and efficient we were being. Too much time was spent on billing each month preventing us from growing easily. We decided to implement FinancialForce PSA and haven’t looked back. It has saved us a lot of time, given us complete project visibility and is allowing us to think strategically about the future direction of the business.
With better visibility comes results. We're interested in being a leader in our field and really disrupting the way in which the traditional architecture firm would approach a project. PSA has been absolutely pivotal in helping us do that.
We are a small (25 SF user licenses) company that specializes in freight forwarding household goods internationally for relocating employees. In over 15 years in business (in an industry not known for being technologically innovative!), the company had really never had a "true" double-ledger accounting system. Financialforce had the multi-company and multi-currency capabilities needed for our business, and - while I wouldn't recommend it normally - we were able to implement FF in just a few days and run it parallel for 3 months with the legacy system in order to get users really comfortable with the program in Q1-2011. We are now replicating our custom freight forwarding operations application on force.com, and the ability to integrate FF sales and payable invoicing with the custom app is just going to be a radical change for our business and this industry. We were also early adopters of Chatter, and have been using it with FF to manage collections, relationships with customers and vendors and cash. Chatter and FF are also a phenomenally different collaboration model for our business and the relocation industry. We know of no other company doing this in our line of business. When our custom application is complete, we will have one of the first, complete ERP solutions for global freight forwarding and FF has allowed us to get there. It's been a remarkable journey and we anticipate that it will only get better as FF continues to provide increasingly robust features and functionality for its customers.
We have replaced an in-house system with FinancialForce PSA and FinancialForce SCM, which have proved to be extremely flexible, allowing us to shape and configure to meet our needs. We can implement enhancements quickly and see the results immediately. SCM has put Sabio ahead of suppliers to be able to see when contracts are up for renewal and avoid late renewal fees. It is also driving better accountability and behaviour within the business. We are looking forward to building in further workflows and to utilizing other modules of the SCM application.
Our decision to use cloud based applications has laid a great foundation for us to build on. As we look to turn on partner portals, we can start to leverage the distributor workforce working out there for us and limit work done in the back office. This will pay huge dividends as we grow.
Our customers range from NASA to your next door neighbor. FinancialForce.com allowed us to integrate Salesforce seamlessly and keep our finances close to each business transaction. Because of FinancialForce, we have saved time and money and can now focus on customer service rather than collecting revenue.
There is no question on the insight and efficiencies gained. FinancialForce PSA has significantly helped us allocate the appropriate resources, to the appropriate projects, at the right time–which in turn increased our customer success and has positively impacted our business in lots of ways.
Having our CRM and our Professional Services Automation systems on the same platform is definitely better together. Now we have full confidence in the data held in our system and are able to make informed business decisions.
We have been a Salesforce user for many years and extended our system by adding FinancialForce Accounting at the end of 2011. Our goal was to create a unified platform that would address all aspects of our business including Marketing, Sales, Finance, Help Desk and Contract Management. We are now six months into the project and the system is already returning all kinds of benefits to us. The integrated FinancialForce/ SalesForce platform is quickly becoming the ERP solution we envisioned at the onset of this project. We are very happy with the 360 degree view of our customers the integrated system provides and are now exploring ways to expand it even further. It's been great to see FinancialForce Accounting get stronger in the areas of Reporting and Cash Matching with the latest release. We sense a strong commitment to developing an already powerful product and are looking forward to growing our business on the Force.com platform.
We are only just beginning to use the full extent of FinancialForce Accounting's capabilities and we are already seeing efficiencies from running our finance system in the cloud on the Force.com platform. Our processes are more efficient and accurate with month end close reduced from a month to less than a week.
If we hadn’t decided to make the move to FinancialForce applications, we would have continued with the same old complications and would have had to hire more people. Now, I have more time to think vs. checking things and firefighting and, from a strategic perspective, I can get involved in more conversations.
We were looking for a system that integrated with Salesforce, was cloud based and also simplified the consolidation of our group's results. Implementing FinancialForce achieved these goals and has greatly improved the ease at which we can analyse and report on the group's financial performance.
Operating teams can now have conversations with clients that incorporate financial elements which they wouldn't have done before making our billing process much more efficient. We are a business that is growing rapidly and are incorporating new businesses all the time. It is going to be very easy to add those new companies with a consistent set of chart of accounts and formats. FinancialForce Accounting is very much going to support the growth of our business as we continue our globalisation over the next few years.
Spitfire was initially looking for an ATS platform that could work for a small, but growing company. FinancialForce HCM was an ideal choice for a growing organization. Not only did it offer a solution for recruitment and talent management, but it also has functions for core HR needs as well. Using HCM has been a tremendous asset to our company, and has allowed us to develop customized processes for the recruitment and hiring for our business. As a result of these processes and using FinancialForce HCM as a tool, Spitfire has doubled in size this past year.
We recently implemented Salesforce CRM and FinancialForce PSA and Accounting applications at Trissential. It is very powerful to have all three applications on the Force.com platform. FinancialForce Accounting is a solid accounting tool that is easy to use. I love how I can be on an account and see all opportunities, projects and invoices issued. It is so nice to be able to easily navigate between CRM and Accounting and get all our information on an account in one spot on the Force.com platform in the cloud!
It has never been more critical for publishers to differentiate themselves in the competitive and ever changing media landscape. Cloud computing is allowing us to do that. FinancialForce.com's media solution is providing the data, process efficiencies and insight we need to optimize ad sales and deliver the best service to our clients. We picked the right company to support our business.
Before implementing FinancialForce PSA, our Services Operations Team spent more time producing manual reports and KPI dashboards for internal business use than interfacing with our delivery teams. PSA has given us the time and ability to be able to streamline processes allowing us to scale quickly and provide detailed project performance data, information which is now visible and consistently used across departments globally.
Since implementing FinancialForce applications, our business has gone through a transformation to become a proactive and data driven organization where we can make decisions based on accurate and timely information. In 2014 we are forecasting that we will nearly double our revenue while only increasing our back office resource by around 20%. FinancialForce has given us the ability to track an opportunity from when it enters our pipeline to collecting cash, something which just wasn't possible with our previous system.
The global complexities of our business and the disparate systems used meant rapid growth was unsustainable. After undergoing a particularly painful audit we knew we needed a cloud based, global system of record to reduce time being spent chasing information and to give us a real-time picture of company performance. With FinancialForce Accounting we have gone from a 30 day close period to 5 and have been able to add Sales and Service resources without increasing our back office Accounting staff.
What’s in Salesforce is in FinancialForce. This puts us in a better position to understand what's going on with the company when the data is connected to salesforce and ERP in a single system. It’s not a push-pull relationship. It’s full integration with native connection.
If we hadn't chosen to implement FinancialForce Accounting, we would still be struggling with inconsistent and demanding systems which required use of more than one full time employee to administer. The ability to report on real-time information has removed obstacles to decisions and is enabling us to grow and adapt to the needs of the business.
Our services consultants are able to more effectively manage their projects from a single platform in Salesforce, using FinancialForce PSA's project, budget, time, expense, and billings objects and fields. This visibility is also available to other departments, including Sales and Support. Sales is now better informed of their accounts' implementations and overall customer health, while Support is able to better assist their customers using critical project data available on each account's PSA project. In addition, FinancialForce PSA continually provides enhancements and new functionality in their application that has helped us streamline our processes from budget management, forecasting, utilization, time and expense tracking through go-live and transition to Support activities.
FinancialForce ERP has helped me keep my eyes and ears open to the other aspects of the business, instead of just being an accountant in the backroom, which is the old-school way of doing things. Now I can be an active part of driving company growth.
PSA has been able to greatly reduce our administrative overhead by automating several key processes. In addition to the efficiencies we have been able to quickly customize the tool to mirror our engagement model.
Before we implemented FinancialForce Accounting, we had a number of disconnected systems and no view of financials. Quickbooks was unable to cope with our high number of transactions. Now the whole process is automated and we are excited to see how much time and money we will save as we continue to explore the functionality offered.
FinancialForce Accounting lets us automate the leads-to-invoice cycle as much as we like and has closed the loop on pipeline forecasts. We can now comfortably produce month end within 1 week as opposed to 3 on the old system.
FinancialForce Accounting has proved very cost effective for us. We have saved a lot of money on consulting fees charged by our previous vendor, and saved time through reduced data entry and improved reporting.
We use PSA to integrate with Salesforce pipeline traffic – projects become reality and we can track timecards and costs against projects. We can now easily track utilisation KPI’s and provide one version of the truth at weekly management meetings. Before, we used a complicated and fragile spreadsheet with complex formulas and multiple tabs with links between them. We knew this wouldn’t support our future growth plans and are confident that using FinancialForce applications will help us to scale the business more effectively.
The functionality provided by the FinancialForce application has significantly increased the productivity of our accounts department, materially reduced the time it takes to create our monthly Board pack and provides an up to the minute view of how the business is performing.
FinancialForce PSA has allowed us to put KPIs and targets in place to better track utilization and overall project performance within the business. With this and the visibility into all aspects of our projects across departments that PSA allows, we are much more efficient and able to view projects in a whole new way.
By using the Force.com platform, we were able to merge the financial data of five different Software platforms into one with Financial Force residing on our Salesforce platform. Having a totally integrated system gives the user and customer a total 360 degree view of our business. Users can readily see the sales, provisioning, technical and financial data relating to all our customers and allows management through easily generated dashboards and reports an absolutely crucial insight into the business. There is future development planned encompassing the use of the My accounts tab to enable customers to login to their communities and easily see relevant data, such as invoices, paid bills, etc. and even have the option to pay online. FinancialForce Accounting is helping us to deliver a better service, and service to our customers as well as reducing business costs.
We have realized great value from using FinancialForce PSA. All our information is in one place and linked to Salesforce. I no longer have to rely on information collated from several sources for task reminders and project updates. If I need to see the latest status on a project or remind myself of a conversation with a client, I can log right into the system and see it there.
Financial Force is a complete ERP. It provides a holistic picture from Sales to Finance to Supply Chain and HR. It’s one continuous picture that allows you real-time access to whatever information you might need. We’re now able to be more responsive to our customers because we have real-time data in front of us. We’re able to provide them with whatever they need that wasn’t available to us before. Now we can run an entire group of statements for customers to show them where they’re at in the billing process.
We have just implemented FinancialForce PSA and FinancialForce Accounting as enterprise wide systems. And, I must say that all of my expectations have been exceeded. I had a notion that having our entire internal enterprise systems native to the Salesforce.com platform would be more effective and efficient. Now I realize that initially I underestimated the resulting benefits and positive outcomes by several orders of magnitude. Being able to track all of our business from Accounts, Contacts Leads and Opportunities through closed-won sales to the delivery and completion of the project, to the final billing, all on one platform, with one interface, using one data repository, is amazingly powerful. And, all of the required support processes like time and expense, resource scheduling and resource management, as well as reporting and dashboards being fully integrated with every other dependent function, is the way it should be. I just can't imagine going back to the "old school" way. We are highly recommending this solution to our clients.
FinancialForce has allowed us to work harder and smarter. Having instant access to real-time information has made the management team more proactive, using reports to trigger the right conversations instead of acting when it’s too late. We can now manage and engage with each other more closely and in more effective ways.
Since implementing FinancialForce Accounting I have noticed a significant difference in our processes. The company is running much smoother and more efficiently and I am able to focus more time on other things which I was unable to do using Sage.
The biggest benefit has been the ability to customize the system to help differentiate us from our competitors - we can add fields, workflows and new reports, giving us great flexibility which we didn't have before. FinancialForce PSA has also improved our ability to keep track of who is responsible for various areas such as timecard approval.
FinancialForce PSA has helped HumanConcepts move our Professional Services organization from a country-specific team to a global team. Many features, such as time-tracking, billing, and project notes, are helping us to effectively communicate the current project status to the executive team, track projects running over budget, and keep our sales team aware of progress and issues encountered. Next, we are looking to PSA to help us manage resource allocation based on current utilization and up-coming sales opportunities!
Using FinancialForce Accounting has significantly sped up and enhanced our finance processes and has been integral to our global expansion. The management team has a true picture of company health for the first time and we are able to drill down into the information in the system to help us make intelligent business decisions. In addition, managing 30 bank accounts in different currencies has been made easy with FinancialForce.
As a result of the implementation of FinancialForce PSA, we are able to align consulting resources efficiently with the pipeline. This leads to improved utilization rates for our professional services organization.
The increased transparency we get from FinancialForce PSA, not only helps us in Professional Services, but also Sales, Accounting, Revenue Recognition and Subcontractor Management. We still have a lot of ideas how to expand and further integrate PSA into our processes, but we are really happy with what we have achieved so far.
(And by the way - this is the 5th PSA system I've introduced in various companies I've worked for - but by far the best!).
FinancialForce has been a seamless bolt on to the Salesforce platform enabling voxclever to invoice over 1,000 clients in half a day and manage the relationship by utilising the feature already built in to Salesforce. From lead to cash this is the tool you need.
The biggest benefit we have seen has been the ability to create payables from sales invoices from information held in Salesforce. Previously our Accountants would have to re-enter information in order to produce invoices. Now this is done in the click of a button and all the information is held in one place. We are confident that as we realize more time savings using FinancialForce Accounting, we will be able to focus on building our accounts and increasing revenue.
I would highly recommend FinancialForce PSA. We've been with them since 2009, and it has dramatically changed our professional services business. We can now accurately report on utilization, burn rate, and plan for capacity. Because it's Salesforce native, it is directly linked with our Sales Opportunities and the products our customers purchase, and we can measure our delivery effectiveness per product line. We've also had great success with FinancialForce PSA because of its flexibility and ease of customization; we automated our monthly revenue recognition and greatly reduced time spent on time card approval. Their customer support is fantastic as well. This would be my recommendation for any PS shop which relies on Salesforce.
We had been using Salesforce for some time and after seeing FinancialForce, it made perfect sense to sync the two together seamlessly. I have been very satisfied with the application but more importantly, I have been thrilled with the responsiveness of the team at FinancialForce. Whenever we have had a hiccup, FF's team and specifically our rep, Tracy, got on top of it immediately.
We now have the ability to drive meaningful ROI at all levels of our business as we grow. We are exceedingly happy with our chosen partners, AscentERP and FinancialForce. We have increased the throughput in our company by over 20% in each process area and we expect our efficiency gains to continue as our team continues to learn. Bottom line: we could not have achieved this without AscentERP and FinancialForce working on Salesforce.com.
FinancialForce Accounting has enabled us to take City Box to the next level. We are no longer just a storage company. We are a service provider. By automating nearly all of our processes with one centralized system of record, we have been able to shift from a product and process orientated company to a customer orientated company. The flexible terms and contract options we can now offer customers has enabled us to win new business and has set us apart from the competition.
By adopting a single, cloud solution, we’re able to eliminate the costs and risks of synchronizing data across different systems and platforms. We can make faster decisions, and we can get a consolidated picture of the organization in ways which just weren’t possible before FinancialForce.
Our decision to build our business on the Force.com platform was highly influenced by the ability of FinancialForce.com to meet our business requirements. We had some complicated billing requirements that several vendors couldn't meet. The FinancialForce team was able to come up with a customized solution that helped seal the deal. Everything was built on the Force.com platform and interacts with everything else in SFDC. We can run some powerful reports since we run our entire business on the Force.com platform! I think it's also worth mentioning that the support team is always helpful, quick to respond and easy to communicate with. FinancialForce is still a relatively young company but they are moving quickly and it seems like they are on top of their road map and closing any minor gaps in their application.
I have worked with other PSA systems in previous roles, none of which were as good as FinancialForce PSA. The company’s active continual improvement in the application, with a clearly defined roadmap, gives me confidence that we have made the right choice and that PSA will remain our solution of choice for a long time to come. I particularly like the project Gantt and new capacity planning features. This is a one stop application for Nexidia.
We have found FinancialForce Accounting extremely user friendly and have significantly reduced the time for administrators to get information back to Management and Agents on commissions and revenues generated by products, information we simply didn't have before.
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FinancialForce testimonials have an aggregate quality score of
4.2/5 based on 163 ratings.