“I am delighted with the Feefo feedback as it mirrors what I hear on the floor. It also has meant that when we do get negative feedback we can trace the customer from their booking with its requests, to what table they sat on, who served them, what they purchased …

“Feefo has exceeded our expectations. Not only has Feefo made noticeable uplifts in our conversion, click-through rate and sales, but it also has made a difference to our staffs’ motivation. Staff listen and take on board the feedback that Feefo collates and our customer service has improved as a result.”