"I have to say that yours is one of the most impressive, customer-focused organizations I have had the pleasure of working with from an I. T. perspective. It is rare to have an organization that actually takes phone calls, and even more rare to have those calls answered. As promised, your support team answers our calls within 3 rings (usually 2 or less). More impressive, however, is the fantastic support, attitude, skill set and general personality of the men and women taking our calls. It is not only painless to get support from your organization, but an actual pleasure. Your focus on customer service shines through in your employees."
"It's a full turnkey fleet management solution backed by a strong support team. They have a process in place for users to submit enhancement requests."
"Thank you all for everything you do every day! Having the peace of mind knowing that we can rely on at any time for any problem is very assuring. JOB WELL DONE!"
"We truly find FASTER to be a superior product, and, while the WIN version is still more than adequately meeting our needs, we look forward to eventually migrating to the Web based version. Most certainly, the service, data integration and user interface with the product are superior, and having been tasked with evaluating different FMIS systems, I have yet to find anything that even comes close to the superiority of FASTER. Most importantly, your emphasis on investing in the customer support, technical expertise, and technological advancements was well thought out, and obviously more than paid off. Fleet is a demanding business, but FASTER makes it so much easier. Thank you!“
"We have had a great working relationship with the support team, and the software is a well-developed package for managing a fleet of vehicles. We are very happy with the software and it has greatly enhanced our ability to manage our fleet."
"Billing of services, maintenance and fuel is seamless. All data input is easily retrieved. We are a Realtime shop. All labor, parts and sublet charges are input hourly/daily. FASTER exports perfectly from their database to Excel. The exporting capabilities are amazing!!!!!"
"Your staff is really knowledgeable people and seem to be happy working for you all. Your customer service, online training and materials makes your product very valuable. Of all the programs I have used during my lifetime I have not seen any software that is so easy to use and navigate as yours. And the information you can get out of the FASTER program is endless. Great software."
"One word: excellence. The amount of information about my fleet that FASTER captures, and then helps me access, is immense. I am able to track all of my life costs in one place for all of my equipment and vehicles. Accessing reports to show maintenance due, shop activity, or replacement planning is easily obtained."
"I have used Faster since 1995 and would highly recommend it anyone managing a Fleet. The program is easy to use and easy to teach people to use it is very robust and well thought out."
"The robust reporting ability in the software is efficient and with practice and effort will assist in solving many Fleet issues; i.e. Fleet Utilization, Cost comparisons, PM Schedule conformity, and a large list of many other uses to assist with Fleet Management. The Tech Support within the company is phenomenal. They're always there to assist!"
"Faster, as a company, is the most responsive and most customer oriented software company I have worked with. This software covers nearly every aspect of fleet management software. This includes, equipment tracking; real-time work orders; parts ordering, inventory management, issuance. It handles fuel inventory and vehicle fuel tracking. Additionally, the Faster software collects and reports on technician efficiency and productivity."
"Able to fully capture and report Fleet functions to Finance and working departments with the ability to interface with fuel and parts vendors for total accountability. Truly like the ability to export reports to EXCEL and Word for additional customization."