“We view digital transformation as a means to designing all processes in a customer-oriented and fully digital manner. This enables us to achieve faster response times and a higher level of customer satisfaction, while maintaining efficiency and complete transparency for all our calls – even when solving complex skill management …

"We wanted software that could navigate several tiers of engineer choices, to allow them to build their site knowledge and relationships and reduce their travel time. FLS proved that its system was up to the challenge and could enable our engineers to work at preferred sites in preferred regions based …