“There is nothing that can arouse strong feelings as a faulty slot machine. Therefore, our engineer has to be on site soon after the problem has occurred. Customers have a service agreement where we guarantee to be there within an agreed time. It is extremely difficult to comply with the agreements without an effective route optimization- and scheduling tool that provides knowledge about where engineers are accurately located on today‘s trip at a given time, and how many tasks they have left on that day."
“We are very pleased with the FLS solution. Due to the combination of FLS VISITOUR and FLS MOBILE new processes and organizational changes have been implemented. As a result, our engineers are able to complete 20% more jobs per day than before. This can be seen at the bottom line.”