"We wanted software that could navigate several tiers of engineer choices, to allow them to build their site knowledge and relationships and reduce their travel time. FLS proved that its system was up to the challenge and could enable our engineers to work at preferred sites in preferred regions based on an extensive and complex series of rules."
"Since the beginning of 2011, all the relevant key figures for Sky’s field service have improved. We have seen a 72% increase in productivity, while reducing the processing time and journey times by 42 % and 41 % respectively. By the way, since introducing FLS, we have been able to process three times as many calls with the same number of back office staff."