"Facebook provides us with some amazing open source tools to build a world-class product. Together with some other tools, we can reach out to a large amount of potential users quickly, and simply focus on building a great product and optimizing the service cost for our customers."
"We are able to transform our customer service operations and save on manpower hiring cost of 30% with the implementation of a bot. With Messenger, I can see us reaching more customers and moving Telkomsel's customer service from one that is human assisted to a digitally self service operation."
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