EZ Texting FAQs

    • Who is EZ Texting best for - their role(s) within what kind of companies.

      EZ Texting is well-suited for various roles within companies that seek to enhance their communication strategies, particularly through an all-in-one SMS text marketing platform. This includes roles such as:

      ▪️ Small Business Owners
      ▪️ Customer Support Teams
      ▪️ Educational Institutions
      ▪️ Retailers
      ▪️ Sales Representatives
      ▪️ Marketing Managers
      ▪️ Event Organizers
      ▪️ Nonprofit Organizations
      ▪️ Community Managers

      Additionally, EZ Texting’s messaging solutions help businesses of all sizes provide better customer service, streamline communications, grow and nurture leads, and improve outreach efforts.

      SMS Texting for Marketing & Sales: Leverage personalized SMS texting campaigns to deliver engaging promotions, nurture leads and boost sales.

      SMS Texting for Customer Support: Provide reliable customer service with personal, authentic conversations to convert prospects into loyal fans.

      SMS Texting for Employee Operations: Engage with employees and dispersed teams, all at once or one-on-one, with a fast and secure employee text messaging system.

    • How does EZ Texting benefit them?

      Retail Customers: Reach out to customers with discounts, promotions, and in-store events. Text marketing helps you stay visible and drive conversions with your customers.

      Faith-Based Customers: Increase donations, grow your membership base, and distribute mission-critical information. SMS marketing helps you stay connected and keeps your team focused on their goals.

      Restaurant Customers: Reach food-lovers, travelers, and lifestyle experts with events, messages, and promotions. Text message marketing can help you please customers and drive more business.

      Health/Fitness Customers: Connect with prospects and members to keep attendance high and increase memberships. SMS marketing is a highly effective way to maintain a high engagement rate.

      Nonprofits: Increase donations, grow your membership base, and distribute mission-critical information. SMS marketing helps you stay connected and keep your team focused on their goals.

      Real Estate Customers: Coordinate your team or attract and engage buyers. Text marketing is a powerful, cost-effective tool that makes communicating quickly easier.

      Most new customers have little or zero texting experience before using EZ Texting, yet they consistently report game-changing results:


      ▪️ 60% increase in website and storefront traffic
      ▪️ 50% increase in new customer attraction
      ▪️ 50% improvement in customer communication time
      ▪️ 90% improvement in appointment no shows
      ▪️ 100% sales and revenue growth

    • How technical do users need to be to use EZ Texting's software?

      It takes little-to-no texting experience to start engaging your audience using EZ Texting. Anyone can learn to use EZ Texting's simple and intuitive platform. We deliver the smartest, fastest, easiest, and most reliable ways to connect with your mobile audience.

    • What makes EZ Texting a leader in this space?

      We are trusted industry leader because:
      230,000+ customers served
      4B messages sent
      60+ carrier relationships
      Live support chat

    • How/why is EZ Texting better than those competitors (or most others in their market)? What about EZ Texting is unique, stronger, easier, etc.?

      Many of our competitors do not offer:

      Unlimited incoming messages, contacts, keywords
      Generative AI tools like AI Compose & Team Inbox with AI Reply
      Text-to-landline capabilities
      Both two-way and bulk messaging
      Both short codes and long codes
      Availability across unlimited devices
      Cloud-based solution and robust API
      Media library and image editor powered by Shutterstock
      QR codes
      High-volume numbers
      Dedicated Short Codes
      Unlimited keywords
      Unlimited contacts
      Affordable monthly and annual plan options

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for EZ Texting. If it's not simple, use broad estimates or ranges for typical setups.

      To make it easier for your business to scale the EZ Texting platform to your needs, you can select from four texting plans that each offer your business 95% - 99% delivery rates:

      Launch, recommended for up to 500 contacts with a max speed of up to 500 daily messages, starting at $25/month.

      Boost, our most popular plan, for 500 - 2000 contacts with a max speed of up to 2,000 daily messages, starting at $75/month.

      Scale, for 2000 - 50K contacts with a max speed of up to 50,000 daily messages, starting at $125/month.

      And Enterprise, for 50K+ contacts with a max speed of up to 1 million daily messages, starting at $3,000/month.

      There are no contracts or hidden fees and you will never be asked to pay a set-up fee or billed for incoming messages.

    • Does EZ Texting offer a trial or free download available?

      Yes, a Free 14-day Trial is available. No credit card required!

    • Does EZ Texting offer any kind of training/education for their product?

      EZ Texting’s robust help center provides step-by-step guides for all EZ Texting features. Our video tutorials walk you through everything you need to send text campaigns, grow your contact list, set up automations, and more.

      In the Resource Center, you can explore the video library, informative blog posts, customizable templates, and much more to empower your texting strategy.

    • What are the EZ Texting support options? List all.

      Help Center is open 24 hours a day, 7 days a week.
      Live Sales & Support Chat open Monday-Friday 8am-8pm ET / 5am-5pm PT or Saturday-Sunday 9am-5pm ET / 6am-2pm PT
      Email Support at answers@eztexting.com and we'll get back to you in 24 business hours.

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