95 ExtraHop Testimonials

"The ability for my applications, network, and security people to all go into the same tool to see the different facets of any issue makes our job much easier.”

"In the past we have paid tens of thousands of dollars to outside contract vendors to do less than a 10th of what you have shown us in the amount of time the appliance has been onsite."

“In healthcare, a lot of vendors over-promise and under-deliver. But ExtraHop works as advertised, right out of the box. It’s intuitive and almost plug-and-play in terms of set up.”

"Without ExtraHop, the investigation would have taken days or weeks, exposing the hospital to potentially catastrophic risk. Even the FBI was impressed when they found out how quickly we identified and contained the threat."

"Thanks to ExtraHop, we can quickly find the issues and share them with our customers so that we can address them long before they negatively impact performance or affect our customers’ end-users."

"In my 30 years of technology experience, ExtraHop is the best purchase I have ever made."

"Before ExtraHop, we struggled to clearly define SLAs. Our KPIs were very technical, and focused on discrete elements like CPU, memory, and network performance. Now, we have the insight we need to define sharp KPIs based on both performance as well as the benefits accrued to the business in terms of cost-savings and efficiency."

"We’ve got an environment with just about every technology you could think of. And consequently, it’s very, very difficult to troubleshoot performance from an end-user perspective."

"We used ExtraHop to pinpoint the cause of a slowdown for one of our 12 eClinicalWorks EHR deployments that our ambulatory clinics use, which was due to how our production and replica databases were racked in our datacenter. It was not an easy thing to diagnose all we could see was that there were lots of timeouts and just overall a bad user experience. ExtraHop provided the critical information we needed to not only solve the problem but prevent it from happening again."

"It’s like a Beyoncé Ticketmaster sale. During one of these events at a very large university, we were providing reports from ExtraHop showing response times down to the millisecond and how many permits they had sold every five minutes. The customer was thrilled that we had done this work."

"There have been Severity 1 incidents, usually when a customer is experiencing an outage, where the CIO has actually stood over my shoulder, watching me try to track down the root of the problem. It’s reassuring to know that ExtraHop can narrow down and often find the absolute answer. As long as there’s an answer that can be fixed, my boss is happy. My goal is to keep my boss happy."

"Given the amount of data being used by these devices each month, sometimes 100MB or more, we assumed that it was due to non-approved use of the web browser on the device. With ExtraHop, we were able to determine that this actually wasn’t the case. As it turned out, our bandwidth usage was due to a bug in our tablet. Without wire data, we would have had no way to know."

"Visibility at our remote locations provides insight that is critical to delivering a seamless and secure experience for our customers and associates. ExtraHop allows for a much deeper understanding and more accurate representation of what's happening at every store."

"Using ExtraHop, we've been able to identify systems that weren't being used and saved the company money by having them decommissioned."

"All you really need to use ExtraHop is an understanding of the OSI model. Once you explain the layers to them, it's really easy for any IT staff member to apply ExtraHop to their work. Our developers and application support teams have been really excited about ExtraHop because it provides them with new insights into how efficiently their applications are working."