"If we built a solution in-house, it’d probably be tens of thousands of lines of code, which is a liability because maintaining that is non-trivial - if not just breaking constantly. Second is the upfront time to implementation & opportunity cost, where if something takes 10x as long, you’re just not doing other important things instead."
"Customers are so happy. A few months ago, we were dealing with over 500 tasks a month that our team had to manually filter out for customers. In June, with Extend, there were only 128."