"Our strategy in 2017 was to replace everything while still keeping the lights on, building something new that would be completely fit for purpose and support us going forward. The WAN was a huge part of that – a key cog in that wheel. Now that we've completed our three-year …

"It did feel like that nirvana we all strive for – a partnership rather than a supplier relationship. Nothing was ever too much trouble for the project team or the technicians. It was the ability to think outside the box when required and understand not just what was going wrong, …