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Outreach is the industry’s most effective sales communication platform that empowers sales development reps, account executives, and success managers with the workflows to be more effective and efficient. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.
VoiceOps is an artificial intelligence tool that analyzes every conversation on your team. Like a sales coach, VoiceOps uses your data to give you replicable and trainable techniques that you can implement throughout your sales force. VoiceOps does the job of transcribing and analyzing your team’s conversations so you can provide the most valuable, actionable, and data-driven feedback to your entire team.
Voyc enables companies to check 100% of contact centre interactions with their speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have - they simply don’t seem to care about their customers.
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